Speaking for CindyO.... when we got our 10 year I simply spoke with the resort concierge on our day of arrival. The year before, we did a similar thing for our friends who were 20 year Ambassadors. We had to ask....it does not automatically happen. In our case, Cindy and I got a joint certificate, our two daughters each got their own. We spoke with concierge Friday, got certificates the following Wednesday.
The ATA came to the resort with a certificate and a reporter/camera-person. They did a little ceremony and, in our case, the resort gave us some gifts including $100 (I recall) in dining, and a few smaller items (hats, picture frame, tee-shirts).
The 10 year is a nice, colorful glossy framable certificate (metric size, roughly 8-1/2 by 11-1/2 inch). The 20-year, a nice board mounted laminated certificate.
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