Lady Diver,
I have registered with Aruba.com as of Monday and can now reply
in regards to your dive. Our dive operations Manager explained that he did first offer you another dive and or refund of the second dive. Sorry that their was missunderstanding in communications. Offer still stands! Give me a e-mail me at
uniquesports@setarnet.aw and we will figure it out.
Several things have changed since your postings and us reviewing dive record sheet from your dive as a company.
1) We now have a spare drift buoy on board each dive vessel. Since the dive buoy that was used on your first dive went flat.
2) It is now mandatory that the Dive masters/Instructor/Operations Manager inform owners immediately of customer service issues.
3) Dive briefings that begin prior to departing from the pier will stop until all divers who may have left to retrieve personal articles are back on board.
As an owner of Unique Sports we are always concerned with safety issues. We have posted in our shop that we require a minimum of 25 logged dives or at least the first dive with us
to be on the West Coast or hotel side before a diver can go South
where the conditions on surface and currents are not predictable.
Since you are an Instructor even though your last dive was over
7 months ago you obviously had sufficient amount of dives to go South. We understand that you were very seasick and sorry that you had to deal with it. You have a nice dive buddy that would miss a dive to stay behind with you as you fed the fish. My wife/ buddy would have went on the second dive with the others.
Sincerely,
Emmit