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For all the divers that have read this thread.
Emmitt and I have come to a fair solution and he has assured me that he has put new procedures in place to help avoid some of the issues that I encountered.
In return, I have offered to get together with him when we come to Aruba next and I have offered to dive with his shop to see if the new procedures have improved the diving experience.
I believe the aim of my original post has been met - to improve diving for all.
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