[Randi]

She told me she cancelled my reservation on a previous email but when I called the 800 number they told me that it wasn't cancelled. That is when I went into action.

I had to call her directly to get her to respond via email. I used a fresh email so she wouldn't see the "cancelled" part she wrote me. First check to see if your reservation is in fact has been cancelled.

I will PM you the direct number I have for customer service. Use it if your reservation is in fact cancelled and then explain your situation to him.