[Randi]

Andrea situation is this, both she and I got the same email from Lidia (except Andrea ordered a car not a van)
Hello,

We apologize for the inconvenience caused, we can not confirm these reservations. While maintaining our rates ,there were some mistakes and you could made reservation on it. These prices do not exsist, we can not rent a van for $10. per day.So all these reservations will be cancelled by Avis Aruba. If you want I can confirm reservations for these periods you need a car. Booking now you will have the best rate for high season.

Thanks,

Lidia Pourier
Avis Rent a Car Aruba
Reservations
Tel.(002-97)582-7202
Email:lpourier@avis.aw

When I got the email, I did not rebook my vehicle. Unfortunately, Andrea believed that her reservation was cancelled and then rebooked her vehicle. When I spoke with a Customer Service representative he told me that in fact my reservations were never cancelled. I guess Lidia couldn't actually cancel the reservations without my implied consent. Andrea not realizing by rebooking in fact ended up cancelling. At the time of this email, Aruba Avis was not going to be honouring all of our reservations. Due to a lot of complaints (I am surmising) about the situation they changed their mind and decided to honour the reservations. Unfortunitely, Andrea got "screwed" because she rebooked. Had she left the reservation and booked with someone else she would have been fine.
This is unfair as she was in essence tricked into cancelling her reservation.

DannyO, send her another email or call directly and tell Lidia you are sending her an email right away and are standing by at your computer for her reply.