[Andrea J.]

when we have experienced delays AA and others have been upfront.
ex: if the flight is delayed due to weather or mechanical, they tell us.....that is if we are sitting at the gate and hear the announcement.

when there have been cancellations, i have been notified by email and they offer no explanantions....just that there has "been a change" and to contact them.


we did experience a no call, no email, no explanation last yr on a jet blue flight tampa to boston. called 6 hrs prior to flight departure to confirm. got to the airport, flight listed on the monitor as "on time", checked in, got to the gate, sat for an hr and finally the gate agent announced flight was cancelled. no explanation........jet blue did end up putting us on other flights.

it is all about communication.