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Wow...what a story...
I travel quite a bit d/t my job and have been in similar situations...I have also had on gate service attendant tell me one reason for cancellation and another tell me the exact opposite....
I have also watched service attendants give flight vouchers to some and not others....and a lot of the times it was because those folks that did not get the vouchers were yelling at the attendants that had nothing to do with the flight being cancelled in the first place
so...as the saying goes.....You get more with honey.....
the folks that are the ones trying to help are usually the ones that get the crap from passengers.....a little please and thank you takes the wind out of many sails and usually leaves you better off than the guy screaming next to you !!!!
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