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AA doesn't care about customers....problem is, no competition. For some of us, AA is clearly the best option financially. As long as competition is weak, AA can treat us like garbage and get away with it.
Every airline has horror stories....remember Jet Blue the winter before last, holding passengers captive for seven hours on the tarmac? Their numerous flight cancellations?
Ah, for the old days when airlines appreciated their customers. Remember "steak or chicken"?
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 with CindyO at Renaissance Ocean Suites
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