Quote:
Originally Posted by rob o
AA doesn't care about customers....problem is, no competition. For some of us, AA is clearly the best option financially. As long as competition is weak, AA can treat us like garbage and get away with it.
Every airline has horror stories....remember Jet Blue the winter before last, holding passengers captive for seven hours on the tarmac? Their numerous flight cancellations?
Ah, for the old days when airlines appreciated their customers. Remember "steak or chicken"?
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As long as your decisions are driven by cost, there is no enticement to provide better service, only to provide the service at the lowest cost. A good example of that was in the USA Today article on Monday. There was a guy complaining about having to spend hours and hours reviewing all of the charges and fees that the airlines charge in order to get the absolute cheapest rate. My time has value to me, as does my comfort. Those that provide the best value and comfort, get my business when I am not traveling with my company.
As for the "steak or chicken" days, it often costs less in raw dollars to fly now than it did in 1979 when deregulation started. In virtually all cases, it is cheaper once you adjust for inflation over the last 30 years. Air travel is one of the best values available today. In many cases, you can fly coast to coast for less than it would cost to drive and you get there in only a few hours.
I've been saying for years, it should cost more to get to Disney World than it costs to get in.