Quote:
Originally Posted by rob o
That may be true for cancellations made the day of the flight, however, American has a long history of selling tickets for a flight and canceling weeks in advance, moving customers to another (usually less convenient) flight.
Now on to another pet peeve....overbooking or overselling. That should be illegal. "Bumping" people with a paid ticket from a flight is criminal.
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Unless they're canceling the flight off the entire schedule and not just that day, it has nothing to do with loads. And once a crew is assigned to the flight, they are pay protected even if it doesn't fly. Some regional airlines do not have this pay protection, but all majors do.AA actually improved their completion factor in the last year by a fairly significant margin. I don't work for AA, and I think I've only ever flown on them once or twice. Never had a bad interaction with anyone from AA though.
I'm with you on overbooking and overselling. It's only permitted because of the passengers that routinely don't show for the flights. I can't speak for all airlines but ours does not overbook by more than a couple on any particular flight. The problem really happens when you have cancellations or late flights and people miss their originally scheduled connections. Or if there is a weight restriction, usually only with regional aircraft.