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Two of the three towers had their rooms renovated a few years back and there are few complaints. The older NON-renovated tower though receive many complaints.
When booking I would make sure that you find out the difference between the towers and if necessary what category accommodations you would need to book to avoid them. MCM can answer your specific questions on that.
If you require shade there are usually line ups early a.m. for shade palapas at the Holiday Inn. You will find this at most resorts though so not necessarily just a HI issue.
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