09-20-2009, 01:27 PM
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#2 (permalink)
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Aruba since 1979
Moderator
Join Date: May 2007
Location: renaissance island, eagle beach, amsterdam manor/passions beach bar, Hung Paradis, alto vista chapel, madam janettes, big porch at B55
Posts: 13,247
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inexcusable behavior and i hope that you pursue it and write to the manager
make sure you send them your review of them on this forum.
you are owed so much more than an apology.
andrea
Quote:
Originally Posted by PMIgirl
After 10 years of renting cars from this car rental agency ( 2x a year) we had a horrible experience with them yesterday when we left the island. We found we had a flat tire when we went to leave to go to the airport and when we called them we were told they would not help us unless we paid them $25.00. No where in our contract did it ever mention this. The person we spoke with ( someone new) was very nasty and used language that would shock anyone!! We ended up having a wonderful taxi driver help us at the timeshare ( we own at Divi Phoenix). When we finally got to the car rental, I cannot even begin to tell you how we were spoken to when we questioned them on this. They tried to charge us another $10.00 to now fix the flat tire ( which we refused) and then he proceeded to tell us to leave the office ( in explicit language and not to come back). Nice way to speak to 2 women who have been loyal customers and have referred people to them after many years! I am not sure what has changed at this car rental BUT I am suggesting NOT to use them!!
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