Ann,

I'm sorry to hear such disappointing news on your trip. My husband & I were at the Renissance in June for the first time. It was very nice. The people were so nice and helpful. We also went all inclusive because we didn't want to worry about carrying money or being on a budget. The food was wonderful any where we ate and always clean. We got upgrade from our Marina Suite to an Ocean Suite at no extra charge. Plus we changed Ocean suites because the first suite was the first room next to the vending & ice machine. A little noisey plus there was a family next door. I didn't want to seem ungrateful or rude but it was our honeymoon. The young lady at the desk was very nice and moved us right away down the hall at the end. The staff was very polite and always speaking to us. We can't wait to go back and hope to take my two sons the next visit. Without a doubt I would recommend it!!

Dina