Stayed at the Holiday Inn 2 years ago on New Years week! We had no trouble with our rooms or the food. Yes, it isn't a fine resturant but if you had the expectations that it was then you don't travel much. I think you must also keep in mind the Natalee Holloway case. I am sure there are many unexpected people staying in the hotel becuase of the case. Her parents are still in her room which I am sure the Holiday Inn had planned on using which throws a whole hotel off.