Renee,
I booked the photographer through the hotel but paid the photgrapher separately. I was able to get in touch with the photographer directly to speak with her regarding the options and different types of pictures she can take. We used Diane Keijzer and she was more then willing to negotiate and we ended up getting alot more pictures then orginally planned and there was hardly an extra cost. I would try to get your photographers number and see if they can work with you. Diane was great i would recommend her. As far as the video we didn't do one so I can't be much help there.

Good Luck.