After reading about this company and the show Mary Wilson, I was so excited to go and see her during our trip to Aruba. As soon as I got to Aruba I started to enquire about the shows (originally I wanted to go on Dec. 27th) but I couldn't get anyone to give me proper information, including the box office at the Crystal Casino. Finally, I was told that I couldn't book anything until Dec. 23rd (we arrived on Dec. 15th). I got a group of friends together and we finally decided on Jan. 1st and through more confusion finally got 6 tickets. This company was heavily advertising in Aruba Today about their numerous shows and made a big article when Mary Wilson arrived on the island on Dec. 26th.
Well, the day of Jan. 1st arrives and at 3pm there is a message in our room that the show was cancelled!!!! We were very upset and when we called we were told that the only date available was Jan. 2nd. Unfortunately, we already had plans for that night so this option was not good for us. We met people on the beach who had also booked the show for Jan. 1st and were very upset about the cancellation.
On our flight home we were reading the Aruba Today and there was an article about the great success of Mary Wilson and what a fabulous show she put on. We were devastated, especially when they mentioned the final show on Jan. 3rd!!! We were never told about a show on the 3rd as we could have gone to that show.
We were left feeling frustrated and dissappointed with this company. We really looked forward to the success of Showtime Aruba as this seems to be something that will definately add to the nightlife of Aruba. However, if the company doesn't get better in its organizational skills it may not last long enough for us to go and see a show next year!!
Possible but not probable?? They had booked shows Dec.26, 27,28,29,31 (I think) Jan. 1,2,3,4,5,6 as advertised. I believe that a lot of these shows were not full so they combined them and deleted shows. We booked the general admission for $75 but there was $105 tickets for the first 5 rows and then dinner and reserved seats for $125. Many shows did not have anywhere near full capacity. It would have been nice to have let us no prior to 3pm on the day of the show. It just so happened that we went up to our room for something and saw the message light. Usually, we don't go up until 6pm!!!
It was just not good P.R. to have done this in the manner in which they did it. I understand the concept of combining shows but a little more advance notice plus more than one night should have been offered to us.
I am very jealous!! We were dying to see Mary Wilson, glad it was a good show. Aruba really needs this type of entertainment so I am glad they are trying.
As far as first week troubles, Jan. 1st wasn't the first week (I will give them and gave them a "mulligan" when I couldn't get any information the week of Dec. 17th). Unfortunately, when we spoke with them about the Jan. 1st cancellation they didn't offer us anything for our troubles. That would have been the time for the company to step up to the plate when we told them that we couldn't attend Jan. 2nd as our plans had been made already for that night. When you book a show almost a week in advance during a busy time of the year, rearranging dinner etc is not easy to do with only 24 hours notice. Many restaurants you need to quarantee with a credit card and you can't just cancel.
ok, do I sound a little bitter? Well, yes, we were more than a little disappointed and put off.
I have to say I am a little nervous....I ordered tickets online almost 2 weeks ago for the comedy show in February. I received a confirmation # and it said I would also receive a confirmation e-mail. I haven't gotten it....I e-mailed them last week and still no response. I tried calling them today several times I get their recording with the options, when I press the option the line goes dead! I will try calling again tomorrow. The charge was put on my mothers credit card, I am going to have her call her company to see if it has gone thru. Any suggestions out there?
One of the organizers of Showtime Aruba contacted me personally about my posting. Hopefully, he will see what you wrote and get in touch with you. If you don't get a response I can send you the email he wrote me on.
My other suggestion would be to contact the concierge or depalm tours AT YOUR HOTEL. Depalm tours is an authorized dealer for Showtime Aruba.
Well, I tried again today a few times to call, once I hit the option I was disconnected. I then sent another e-mail and received a phone call within 5 minutes!! I was thrilled, everything is fine, the man apologized, and could not have been nicer! I believe his name was Brett. PHEW~
So I spoke with them on what, Thursday, he assured me everything was fine, our tickets would be waiting for us. Just got an e-mail from him last night confirming a CREDIT as the show has been CANCELLED!!!!!!