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Thread: aqua grill

  1. #1
    Senior Member nikko's Avatar
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    Jun 2009
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    molmok eagle beach
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    aqua grill

    I just returned from aruba and want to share an experience we had at Aqua Grill. this was the first time we ever went there and the food was absolutely amazing! every bite was worth it! But what I really want to commend them on is how they handled a situation that occurred. One member of our party did not mention his allergy to processed flour. ( I know this because I was sitting near him) when his dinner came it came with a side of "seasoned" fries. you could clearly see a coating on these and he ate them anyway. (also, he has been a catering chef so should have recognized this) When he proceeded to get itchy he called our server Adrianna over and got really upset with her. he became belligerent and condescending.....full on rude and obnoxious....blaming her!!! She apologized and informed her manager....while her manager was talking to him I pulled her aside and informed her that it was FULLY his fault and I wanted nothing done to the bill....she did nothing wrong. she came back and told me her manager insisted....I explained again it was nothing they did and the food and service was amazing....she insisted. So I wanted to write this not only to let you know that the food and service at this restaurant was amazing, but that they handled an ugly situation with the grace I know most people would not have had. I was so embarrassed by his behavior and they had the grace of angels!! You, Aqua Grill will have my future business!!

  2. #2
    Senior Member ArubaAce's Avatar
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    Nov 2010
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    Arashi Beach, Malmok Beach, Eagle Beach.
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    Amazing. Can you let us know what you ordered and the rest of the group? I might be interested on adding to my long list but I will also check out their website.

  3. #3
    Senior Member cpjones's Avatar
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    May 2007
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    Eagle Beach, Glitz Casino, Manchebo Beach Resort
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    Kudos to the staff at Aqua Grill....

  4. #4
    Aruba since 1979
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    Andrea J.'s Avatar
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    What a horrible situation and kudos to you for your common sense and kindness.

    Our one time experience with Aqua Grill was not great but due to your good experience we'll give it a shot.

  5. #5
    Senior Member Aruba4ever's Avatar
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    Mar 2009
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    We have eaten there twice but it has been a decade since we went. The first time the food was incredible as was the service. We returned our next trip and the service and food were poor that trip and we have not been back since. Great customer service in the situation you are referencing.

  6. #6
    Senior Member Pegmeister's Avatar
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    Nov 2009
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    West Deck in the afternoon
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    Sad that a friend would put you in such an embarrassing situation. Good for you for speaking up for the server and kudos to Aqua Grill for their handling of the situation.

  7. #7
    Senior Member nikko's Avatar
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    Jun 2009
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    we ate tuna tataki and fried calamari---both amazing! also a cesar salad with grilled chicken---son said it was very good!
    for mains we had sea scallops, red snapper two different ways- grilled and fried, broiled stuffed lobster, and i forget what else....lol everyone loved the food....everyone! we will definately go back!

  8. #8
    Senior Member cpjones's Avatar
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    Eagle Beach, Glitz Casino, Manchebo Beach Resort
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    We went there a coupla times years ago... it was pricey... but that's OK 'cuz it was very good. Frankly, living so close to Cape Cod..... we get fantastic seafood here and think now we'd simply go with other dining options while in Aruba.

  9. #9
    Super Moderator Jacki's Avatar
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    May 2007
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    Thanks for the review!
    Jacki ~ loving Aruba from NJ

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