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Thread: grouper vs other whitefish

  1. #11
    Senior Member Chadd's Avatar
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    The fish most often substituted for grouper are not as readily available in Aruba as grouper is. When diving, I've seen more and more of them over the last few years. Kent provided the most logical reason for the difference you noted, there is no reason to believe there is fraud at play or that the staff is not competent in any way simply because it was different than something you had back home.

  2. #12
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    And what I see is that you are very intolerant of people who do not handle situations the same that you would have. I gave valid reasons for not speaking with management and frankly I find it disappointing that you stand in judgement of someone who would rather enjoy his anniversary with his wife instead of complaining about fish.

    I also find your judgemental and confrontational attitude to be highly detrimental to the board and quite frankly discourages me from participating and sharing my wonderful stories about Aruba in these forums.




    Quote Originally Posted by Andrea J. View Post
    yes but what happens in tampa bay, or atlanta, or miami or chicago does not necessarily happen in aruba or vice versa.


    what i see right now is~
    the original poster made a negative and detrimental comment about an aruban business.
    the original poster was on island and available to speak with the manager.
    the original poster is unwilling to speak with the manager or employees to try to get to the bottom of the issue.

    i am disappointed that the opportunity was there to make this right and the original poster was unwilling.

    "what" if it was a piece of snapper that was delivered to the poster in error?
    "what" if someone else on the beach that evening got the grouper and wondered where the snapper was?
    "what" if there is a logical and reasonable explanation?
    we'll never know now, will we :-(


  3. #13
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    Right on, and I even mentioned that in my post. Like I said, I figured there were philosophical differences between myself and the staff and moved on. I was expecting a thicker piece of grouper, which would go much better with the curry powder they put on it. As a person who cooked for a living for many years, I would not put such a heavy spice on a bland fish, nor would I on something so thin. They did, and that is the way they cook it. I always went by the belief that if something is not like I expected, but is what they described, I do not complain.

    At lindas, the Dutch pancake was much thinner than the Dutch pancake we have here. I did not complain and accepted it as a variation.

    The first night we ate late at mangoes and was served the end piece of pork which was a bad cut and tough. I sent it back.

    The difference is that Dutch pancakes can be thin or fluffy, depends on the cook; however, pork should never be tough.

    I was going to post all this in my trip report after I get over my food poisoning I picked up while there. There meaning aruba. Ugh. I suppose that is a preview.





    Quote Originally Posted by Chadd View Post
    The fish most often substituted for grouper are not as readily available in Aruba as grouper is. When diving, I've seen more and more of them over the last few years. Kent provided the most logical reason for the difference you noted, there is no reason to believe there is fraud at play or that the staff is not competent in any way simply because it was different than something you had back home.
    Last edited by puffthefish; 09-08-2012 at 12:30 AM. Reason: there meaning arub

  4. #14
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    well that is your opinion and i respect that.
    my point is , that if folks have a problem and choose to not communicate to the right people or to nip it in the bud (in your case discussing with the amsterdam manor/passions management), then all that happens is that nothing is accomplished....no one has had the opportunity to make things right for you, the customer.


    in one of your posts on this thread, "I did not come on here to bash Passions, and the fact that I did not post my experience on Tripadvisor should hopefully prove that it not just sour grapes or a public lynching."

    well, actually it is somewhat of a public lynching.
    this is a public forum read by upwards of 3,000 people every day.

    all could have been made nice nice if you had called over the maitre'd at the time of the dinner and said "hey what is this fish?? does not look like any kind of grouper i have had before?" "yuk what the heck is this?" OR upon leaving checking with manager and explaining about your fish.

    i am sorry you find me detrimental to this board.
    that indeed is not a good thing, but again your opinion and on this forum we treat others respectfully.

    it is too bad that this particular restaurant took a hit on a public forum for something that could have been fixed early on.

    using our rules as guidelines and here is the rule that i am referring to
    "Do not make any statement, accusation, comment, or opinion that may be considered (a) harmful to, libellous or slanderous to, any person, country or company."

    it was with this rule in mind, that is why i had hoped you would have pursued the situation with management.

    andrea james


    Quote Originally Posted by puffthefish View Post
    And what I see is that you are very intolerant of people who do not handle situations the same that you would have. I gave valid reasons for not speaking with management and frankly I find it disappointing that you stand in judgement of someone who would rather enjoy his anniversary with his wife instead of complaining about fish.

    I also find your judgemental and confrontational attitude to be highly detrimental to the board and quite frankly discourages me from participating and sharing my wonderful stories about Aruba in these forums.

  5. #15
    Senior Member Arubalisa's Avatar
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    http://www.aruba.com/forum/misc.php?do=cfrules

    Have respect for other opinions. If you disagree with someone, do not attack them personally. Try to make thoughtful comments about their opinion, perspective, assumptions, etc., but do not attack them personally. Everyone has an opinion based on a number of different factors, like their own personal experiences, values, etc. If someone disagrees with you, it is probably because they value one thing more than another. Attacking them does nothing but create anger and resentment. Discussing the values and perspective that underlies their opinions may increase your understanding and it may encourage them to see your perspective as well. Personal attacks are the tools of someone who probably doesn’t have a very good point to make, or of someone who holds a belief that has no foundation in reasoned thought.

  6. #16
    Senior Member cpjones's Avatar
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    Quote Originally Posted by puffthefish View Post
    And what I see is that you are very intolerant of people who do not handle situations the same that you would have. I gave valid reasons for not speaking with management and frankly I find it disappointing that you stand in judgement of someone who would rather enjoy his anniversary with his wife instead of complaining about fish.

    I also find your judgemental and confrontational attitude to be highly detrimental to the board and quite frankly discourages me from participating and sharing my wonderful stories about Aruba in these forums.
    Opinions vary... we don't all react to a situation the same way and that's all ok. Personally, whenever I have a restaurant experience that is not to expectations.... I always speak with the manager/hostess/host/owner about it. Most of the time there is a satisfactory answer, resolution or solution.

    I do not see Andrea's responses as intolerant, confrontational or judgemental. She's expressing her opinion and offering a path to a address your disappointment with your meal. I respect your comments..... and Andrea's comments.... and the comments of other forum members.

    Please.... it's ok to disagree.... it's ok to have a different opinion..... it's ok to share comments. It isn't ok to make a personal attack on another forum member.

    With that all said..... I hope you will take the time to share a trip report. Thanks!

  7. #17
    Senior Member cindyo's Avatar
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    Well, I have to put my 2 cents in about this post....
    That being said, my husband and I ( Rob o) had not such a great meal at Passions, in fact, the 2nd time we went was to give it a 2nd chance....I know there are lots of fans out there, and I am going out on a limb here in Passions defense.
    We also had fish, girls had chicken or something...
    They liked their meal, us, not so much.
    We wrote a not so nice report on this site. We also communicated with Marc.
    He sent us several emails, apologizing, and offering us another meal of our choice, at our next visit.
    He didn't have to do that...word of mouth spreads fast in Aruba. We will take him up on his offer.
    What I am trying to say is that you need to communicate with them, they want to make it right and will not stay in business if they don't.
    Give it a shot !
    As for Andrea's post, I totally support her opinion on this matter.
    Not trying to stir the pot, and frankly not looking to create another repeat reply, JUST, try and communicate with Marc.

  8. #18
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    Quote Originally Posted by cpjones View Post
    I do not see Andrea's responses as intolerant, confrontational or judgemental. She's expressing her opinion and offering a path to a address your disappointment with your meal. I respect your comments..... and Andrea's comments.... and the comments of other forum members.

    Andrea J said, "what i see right now is~
    the original poster made a negative and detrimental comment about an aruban business.
    the original poster was on island and available to speak with the manager.
    the original poster is unwilling to speak with the manager or employees to try to get to the bottom of the issue.

    i am disappointed that the opportunity was there to make this right and the original poster was unwilling."

    I see this as intolerant, confrontational and judgemental by the fact that she accuses me of making a negative and detrimental comment about a business, when in fact I said the grouper did not looked like grouper. "I am accustomed to having". It is tree that I said I suspect it was cod or another whitefish, which at that point could have been a misunderstanding by my part or a mistake by the restaurant. The point was, I was more curious than upset about it. After being pushed for a more complete answer and forced into a position where I felt I needed to defend my actions, I discussed my thought process that may have seemed like I was being a jerk.

    Andrea also said I was unwilling to speak with a manager to make this right. It is right in my mind, I had a bad meal. Perhaps Andrea needs to ensure all of her meals that are not perfect, be made right, that is not my attitude. Please do not put that on me.
    Andrea is dissapointed in the fact that I am unwilling to do something that she thinks I should do. That is judgemental.
    Andrea thinks I should do what she wants done, that is both intolerant of my choice and the fact that she has brought it up repeatedly is confrontational.

    My wife thinks I didn't give enough background, so here it goes.
    The night before we were scheduled to arrive at 2pm. The plane had a flat tire and we were delayed one more stop and six and half hours. We arrived hungry and went to mangoes. I ordered the pork and my wife Jullie ordered the chicken. I could not cut into my pork it was so tough. They were nice enough and offered another piece, since I was tired and sore from traveling, I just skipped it. They did take it off the bill, and I believe that the piece they served was just an unfortunate slice. No harm done.

    The next night we went to Passions on our Anniversary. (day after actually because of the flight). We slowed down to Island Time, arrived at 6pm, got some photos taken of us, had wonderful service, delicious appitizers and a couple drinks. Since this is the first time we went away for our anniversary, we decided to recapture our honeymoon, which was spent on Aruba. I ordered the spicy grouper and shrimp, Julie the steak. What I was served was very un-grouperlike, (yes, that is a word) and Julies steak was good. Her biggest complaint about her steak was that it was not as good as my reduction. (use unsalted butter in a Cabernet reduction). This was a balsamic and port reduction, which is pretty different, but that is hardly a complaint. The sun dropped, we did and said the things a couple in love do.

    I ate half the fish, I do enjoy whitefish and curry, not neccisarily together, it was ok. Julie asked if there was something wrong, and I just told her it was not what I am used to, but good. We held hands and did not call the manager over, nor did we tell the waitress somethig was wrong. (If you are reading this and cannot figure out why I didn't, then I cannot explain it to you. It has to do with priorities and romance)

    When the sun finally set, the sky came alive with colors and we had a most beautiful show put on by the sky. We laughed and made catty remarks about the family that stuck around to watch the sunset and left as soon as it cleared the horizon. They missed the best part!

    The singer came on, who was very enjoyable, but not great. He called out the anniversaries, birthdays, and honeymooners. When our desserts arrived, the words, "Happy Birthday!" was written in chocolate sauce. We made jokes with the server as she appologized for the mistake.

    We hung out a bit longer, kissed, said loving things, and then dropped about 8% over the 15% service charge. (I think) We went back to the bar, drank a bit and went back to our room. I will not tell you anything else about the night.

    The next day, I was in the mood for some fresh caught adult grouper, but was gunshy about ordering it, so I posted on line to get a feel for the quality and opinions about what I ate the night before. I am going to our local fish market today to buy some.

    K, now that my food poisoning is over, I hope I am more clear.

  9. #19
    Senior Member rob o's Avatar
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    Quote Originally Posted by cindyo View Post
    Well, I have to put my 2 cents in about this post....
    That being said, my husband and I ( Rob o) had not such a great meal at Passions, in fact, the 2nd time we went was to give it a 2nd chance....I know there are lots of fans out there, and I am going out on a limb here in Passions defense.
    We also had fish, girls had chicken or something...
    They liked their meal, us, not so much.
    We wrote a not so nice report on this site. We also communicated with Marc.
    He sent us several emails, apologizing, and offering us another meal of our choice, at our next visit.
    He didn't have to do that...word of mouth spreads fast in Aruba. We will take him up on his offer.
    What I am trying to say is that you need to communicate with them, they want to make it right and will not stay in business if they don't.
    Give it a shot !
    As for Andrea's post, I totally support her opinion on this matter.
    Not trying to stir the pot, and frankly not looking to create another repeat reply, JUST, try and communicate with Marc.
    I had made our original Passions reservation via e-mail and about a week after our trip I got an unsolicited e-mail from Marc (Marc Giesbers at foodandbeverage@amsterdammanor.aw) thanking us for dining there. I wrote him back and told him of our experience and he was very gracious and apologetic. We will return as his guests next trip....his sincerity earned a second chance.

    I did not complain to staff as I would have back here at home, for two reasons: (1) I was in "vacation mode" and when I am I am uncharacteristically tolerant and (2) I find Arubans to be so accomodating that I tend to be a nicer person when I am there.

    As for whether they would substitute some other white fish for grouper....I would be surprised/shocked to see that happen in Aruba. Grouper is cheap and plentiful there versus "substitutes" we might get back home. If anything, I would suspect too thin a cut or over-cooking (a major sin with grouper) as the source of the problem. That was the problem I had....I did have the grouper, and it was grouper.

    BTW - when I posted my "post trip comments" back in June (and on previous trips) I was blunt and honest, and find the moderators to be supportive of that. I think they strive for the truth....anything else would ruin the credibility of this forum.
    Please contact via e-mail at arubarennowner@gmail.com



  10. #20
    Senior Member Arubalisa's Avatar
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    A couple of the photos of the grouper our family had

    Grouper in Coco Jacket

    Get Together- Grilled grouper fillet served in a cream sauce and topped with spicy shrimp

    And the filet we had





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