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Thread: Madame Janette

  1. #51
    Junior Member
    Join Date
    Jan 2008
    Location
    Gold Coast
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    19

    Madam Janettes service

    Has anyone had any problems with service @ Madam Janettes ?

    The first one, my wife asked them not to put any spices in her chilean sea bass...they did anyways.

    My 2nd visit to Madam Janettes was the worst...I was with a party of 12 and everything was fine abit a lengthy time for the food to be served.

    After everyone was served their main course, I was the only one missing the main meal and when I asked the waitress after waiting 10 mins asking what is going on and where's my meal. After she went back and fourth 2 times she told me she put the order in but the chefs forgot to cook it up.

    15 to 20 mins later my meal was served but after cutting the steak, it was rare inside. Called the waitress over again and told her my steak isn't medium-well as I asked. She took it back and brought it back 5 mins later. It was still rare but not as before. I had it with them and ate the part that's not rare.

    Sure their food is good but the service I've been getting from them?...questionable.

  2. #52
    Senior Member sagman17's Avatar
    Join Date
    May 2007
    Location
    renaissance private island, iguana joe's, madame janettes..
    Posts
    215
    my wife and i have eaten at mj's over 30 times and have never had a bad meal there..in fact we will be there on the 20th of march with her mom and sister for her sister's 55th bday..her sister has never been to aruba so she is in for a treat..we usually sit on the porch by a big fan so the mosquitos are not a problem..my wife and i celebrated our 10 year anniversary there and they made our night great..we never have had bad service..sometimes they get a little slow but i'd rather take my time eating than be rushed out the door like cattle..anyway you're in aruba relax and be happy as the song goes..hopefully you said something to the maitre'd
    scott and tricia





  3. #53
    Senior Member
    Join Date
    Sep 2010
    Posts
    199
    My wife and I were there in Feb. for our 25th. anniversary and I can't tell you how Great the service and the food were. As most people know this is a very busy time in Aruba and we were treated like kings. Maybe they were just having a bad night.

  4. #54
    Senior Member arubabob's Avatar
    Join Date
    Feb 2011
    Location
    Eagle Beach, Baby Beach, Arashi Beach Tierra Del Sol golf course
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    1,202
    We eat at MJs at least twice a trip. Had a poor meal only once. The almond crusted grouper tasted floury with little flavor. Service is hit and miss but you have to remember where you are. Aruba is a laid back place to start with and has deep european roots. Most of the places we eat at are slow service. This is a cultural thing, not a slight to you. Dining in europe and Aruba is usually a protracted event, not a 30 minute race, so they take their time. "Fast food" is not in their vocabulary. Getting your food after every one else has eaten is inexscusable anywhere, not getting a steak cooked properly is also not acceptable for a good restaurant. Your meals should have been comped.

  5. #55
    Senior Member Chef Kasi's Avatar
    Join Date
    Oct 2009
    Posts
    109
    Quote Originally Posted by 777ER View Post
    Has anyone had any problems with service @ Madam Janettes ?

    The first one, my wife asked them not to put any spices in her chilean sea bass...they did anyways.

    My 2nd visit to Madam Janettes was the worst...I was with a party of 12 and everything was fine abit a lengthy time for the food to be served.

    After everyone was served their main course, I was the only one missing the main meal and when I asked the waitress after waiting 10 mins asking what is going on and where's my meal. After she went back and fourth 2 times she told me she put the order in but the chefs forgot to cook it up.

    15 to 20 mins later my meal was served but after cutting the steak, it was rare inside. Called the waitress over again and told her my steak isn't medium-well as I asked. She took it back and brought it back 5 mins later. It was still rare but not as before. I had it with them and ate the part that's not rare.

    Sure their food is good but the service I've been getting from them?...questionable.
    Im really sorry to read about your bad experience at my place please let me know when you are back on the island and let us make up for our mistakes

    Greets

    Kasi MJ

  6. #56
    Junior Member
    Join Date
    Mar 2012
    Posts
    9
    Love MJ's Kasi, can't wait to be back next Feb........

  7. #57
    Senior Member cpjones's Avatar
    Join Date
    May 2007
    Location
    Eagle Beach, Glitz Casino, Manchebo Beach Resort
    Posts
    3,891
    Wow... sorry for your experience. We've never had a problem. Back again in July!

  8. #58
    Senior Member danadog56's Avatar
    Join Date
    Oct 2007
    Location
    everywhere and anywhere
    Posts
    2,798
    have never had bad service or food at mj's although I find it necessary to put on bug spray before going to an evening meal and eating outside.....love the food !!!
    ARUBA....HOME AWAY FROM HOME

  9. #59
    Senior Member cindyo's Avatar
    Join Date
    May 2007
    Location
    Reniassance Island & Surf Club Lazy River
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    5,699
    OK Chef Kasi.....we're on our way....why is it every time we go YOU are never there???
    Been like 6-8 times, ask for you, and you are never there....just want to say HI ! Be there in llike 6 weeks and already have our reservation....

  10. #60
    Senior Member Chef Kasi's Avatar
    Join Date
    Oct 2009
    Posts
    109
    I do lots of day time prep cooking those days and leaf the night for my guys during service time
    But looking forward to meet up with you at MJ for a Drink !

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