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Thread: Madame Janette discussion (breakaway from Buccaneer Thread)

  1. #11
    Senior Member WaltVB's Avatar
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    We went to MJ's once several trips ago with friends, because everyone raved about the place. We were not impressed with the meal, service or price. We didn't ask for anyone at the end of the meal. We paid the tab and just wrote it off as a bad experience, but we've never been back. With this kind of response from the chef, we would never go back. I think a lot of it is Kasi's pride and passion for his restaurant, but there are other places on the island that blow MJ's away in our opinion. Chef, step up your game, you have serious competition now. If you want to be the "best" in Aruba, you've got work to do.

  2. #12
    Senior Member AndyM's Avatar
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    Quote Originally Posted by Chef Kasi View Post
    In my opinion you created your own FIASCO in Mj, you had plenty of choices to get your Waiter or Management ( specially if your a long time customer of MJ ) involved during your dinner at my place or pm me later here over the forum even get in contact with us via the restaurant email to explain what whent wrong in your opinion. But instead, you chose to compare my food in an Official Aruba Forum with a Chicken fastfood chain and my sauce to Gravy on top of that you ask for an apology and compensation from me ???? I never had any problem to set the record straight if i feel we did something wrong and will not have it in the future but giving my food ugly names and downgrade them will surly not help me to be polite here .
    The Dishes you referred to are Peoples Favorites for many years now and why i should change them the same Lamb and Shrimp you didn't liked during your stay at Mj i sell thousands of times before your visit and after and Folks rave about them in Facebook instgram etc...

    Not the kind of customer service attitude I look for.

    We'v been to MJ's several times. The service and atmosphere were lovely and the food was OK. We've found places we like better.

  3. #13
    Member maggiwun's Avatar
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    Oct 2014
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    We were first time visitors to Mme Janette in October. We liked it so much we returned two more times that week. Each time the service was fantastic, the food was some of the best I've had at a restaurant. On one of those visits we had an issue unrelated to the food or service and it was quickly and satisfactorily handled very politely by Chef Kasi.

  4. #14
    Senior Member
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    haven't been to mj the last 5 years, on the island 4 times year. just my personal opinion...
    ....

    my favorite stomping grounds azzurro!
    Last edited by ricky59; 12-21-2014 at 11:27 AM.

  5. #15
    Senior Member cindyo's Avatar
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    Will never ever ever step foot in that place again. To many other fine places that we as guests are appreciated at.

  6. #16
    Senior Member arubabob's Avatar
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    Eagle Beach, Baby Beach, Arashi Beach Tierra Del Sol golf course
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    Not taking sides with anyone but we have been to MJs at least once and usually twice on our last 12 trips. We only had one meal that was sub par in all those trips. The rest were excellent. That has been our experience. The worst meal ever was at El Gaucho this June and we will not be returning there.

  7. #17
    Senior Member cpjones's Avatar
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    Still our favorite restaurant with never less than a great experience with 10-11 times visiting...... Hope it never changes for us.... but if it does, we'll move along.

  8. #18
    Senior Member rob o's Avatar
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    Quote Originally Posted by cindyo View Post
    Will never ever ever step foot in that place again. To many other fine places that we as guests are appreciated at.
    I'm thinking maybe a cocktail there next week just to check things out?
    Please contact via e-mail at arubarennowner@gmail.com



  9. #19
    Senior Member schexc's Avatar
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    When we're on the island next March, we're going to stop by for a couple beverages and an appetizer at the bar to get reacquainted. Perhaps we'll make a second stop for dinner if we like the atmosphere.

  10. #20
    Super Moderator Jacki's Avatar
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    Very happy to report that I have never had an issue at MJ's and I really hope it never happens. My entire family loves it there and it has become tradition to spend our last night on the island at Madame Janette.
    Jacki ~ loving Aruba from NJ

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