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Thread: Madame Janette's Oct.11th

  1. #11
    Junior Member
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    Sep 2012
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    Extremely unsanitary behaviors October 23rd

    My wife and I visit Aruba every year and have been to Madam Jeannette's many times.
    Everyone whoís been there knows how hot it is. Unfortunately this time I observed the bus girls wipe their faces of sweat and other body fluids and than serve hot plates to guest at the table with the
    cloth they used to wipe their face...I observed this more than once while waiting for my food.

    I observed an elderly lady complained her food was cold, the server took it back to the kitchen but on the way she took it between her forefinger and thumb to check how cold it was. I was surprised the server touched the food with hands that obviously was used at some point to wipe or handle a cloth that was wiping body fluids from her face throughout the entire shift.

    I also observed the same elderly lady ask for the manager....she talked to someone who looked like a server, the guest was told he was the manager. Turns out the employee didnít involve the manager and the elderly
    lady was angered that she couldnít talk to the manager...
    so she got up and had to hunt down the manager till her complaint was heard.

    If someone asked why I didnít let the manager know of the unsanitary conditions I observed the reason is below. I was confident at the time that the manager did not want to make himself available to guestís, so I didnít bother.

    My wife and I wonít be returning as there are so many more fine dining establishments than in the past.

  2. #12
    Aruba since 1979
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    Andrea J.'s Avatar
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    Hopefully Kasi or Ramon, both owners will respond. I forwarded them this thread.
    Quote Originally Posted by TomV View Post
    My wife and I visit Aruba every year and have been to Madam Jeannette's many times.
    Everyone who’s been there knows how hot it is. Unfortunately this time I observed the bus girls wipe their faces of sweat and other body fluids and than serve hot plates to guest at the table with the
    cloth they used to wipe their face...I observed this more than once while waiting for my food.

    I observed an elderly lady complained her food was cold, the server took it back to the kitchen but on the way she took it between her forefinger and thumb to check how cold it was. I was surprised the server touched the food with hands that obviously was used at some point to wipe or handle a cloth that was wiping body fluids from her face throughout the entire shift.

    I also observed the same elderly lady ask for the manager....she talked to someone who looked like a server, the guest was told he was the manager. Turns out the employee didn’t involve the manager and the elderly
    lady was angered that she couldn’t talk to the manager...
    so she got up and had to hunt down the manager till her complaint was heard.

    If someone asked why I didn’t let the manager know of the unsanitary conditions I observed the reason is below. I was confident at the time that the manager did not want to make himself available to guest’s, so I didn’t bother.

    My wife and I won’t be returning as there are so many more fine dining establishments than in the past.
    Last edited by Andrea J.; 10-28-2012 at 11:59 AM.

  3. #13
    Senior Member
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    Oct 2011
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    216
    I have read a lot of negative things about MJ recently. They are on our list of places to Avoid! There are so many other choices to pick from.

  4. #14
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    Sep 2012
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    We were there on the 25th

    It was excellent. Service was very good, after dinner i told my wife it was an extremely well run operation. The food was outstanding! It was very humid last week, i did not witness what you did, if i had i might have a different view.

  5. #15
    Senior Member KATH2ME's Avatar
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    Radisson, Gilligans
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    so sad, I have always enjoyed our few meals at MJ"s,, on one hand, I underdstand u with the prices,, but on the other hand, I don't mind a smaller meal,, I always can't eat it all anyway, salad a small meal good for me, as long as it tastes good

  6. #16
    Aruba since 1979
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    Andrea J.'s Avatar
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    paul and i plan on MJs sometime between the 2 and the 16th of Nov.
    we usually get a Gianni Versace and a Almond encrusted grouper
    or
    skipping Gianni and getting burgerloin

    and always lobster ravioli

    i was hoping kasi or ramon would have replied to the issues that some of our forum members listed on this thread.


  7. #17
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    deleted by author
    Last edited by TomV; 11-23-2012 at 12:31 AM.

  8. #18
    Senior Member cpjones's Avatar
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    Eagle Beach, Glitz Casino, Manchebo Beach Resort
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    Quote Originally Posted by kent View Post
    I just heard from a great friend today that they did some BIG CHANGES their and they let some people go so I will find out more in 10 days when I get to my favorite Island!!!

    They said they hired a trouble shooter from Holland to come in their for 4 months and he made alot of changes.

    Any more on this???

  9. #19
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    May 2011
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    De Palm Island, Baby Beach, Eagle Beach
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    We also had to go to bar at our last visit. Food always good but service not lately

  10. #20
    Senior Member elisabeth_nj's Avatar
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    Sep 2007
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    My husband and I ate there on Nov. 3rd and both of us had wonderful meals and great service. The only thing I noticed that has changed was the size of the BIG salad. It was still large enough for us to share but not nearly as big as it used to be. They use to serve it in one of those crooked bowls, now its served on a plate.

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