Here's my take on the MJ visit recently....
We have written more than enough great reviews for Chef Kasi and his restaurant. We have been his biggest supporters on every report. Every visit has had glowing reports. This was our GO TO restaurant. Visits to this place are over 12+ times. We have brought family, friends and have recommended it to everyone.
Our bad meal 2 weeks ago should have been handled like this...
Dear Cindy and Rob
I am sorry to hear you weren't satisfied with your meal. Please come back and let me and my staff make it up to you. We appreciate all of your past visits and the positive reviews you have written.
sincerely, chef Kasi
Did we get one of these?????? The answer is NO
We're not looking for this note now, opportunity lost.
p.s. We had reservations for a party of 10 for January which have been canceled. We rebooked at Tierra del Sol.