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Thread: Matthews; no thank you!

  1. #11
    Senior Member ArubaAce's Avatar
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    Yes Ricardo's does have a service charge and health tax as well.

  2. #12
    Super Moderator Jacki's Avatar
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    Very sad to hear this. Sorry you had such a bad experience.
    Jacki ~ loving Aruba from NJ

  3. #13
    Senior Member hatteras's Avatar
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    Peg, I'm sorry to hear that you had a bad experience at Matthew's. We eat there once or twice each trip and have never had a bad experience. I'm sure if we have a night like your's, it will be off our list too. We are also planning on giving Ricardo's a try next trip, so it may end up replacing Matthew's. I understand that the guy who runs Ricardo's used to work at Matthew's.

  4. #14
    Senior Member Pegmeister's Avatar
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    We've been to Matthews many many times always enjoyed it so it was a surprise. My thought is it was a miscommunication with staf. I was very polite when I told them we didn't know who to ask but what I got back was attitude. All they had to say was oh we thought you were being taken care of and all would have been well. As they say there are too many restaurants in Aruba to bother.

  5. #15
    Senior Member hatteras's Avatar
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    Quote Originally Posted by Pegmeister View Post
    We've been to Matthews many many times always enjoyed it so it was a surprise. My thought is it was a miscommunication with staf. I was very polite when I told them we didn't know who to ask but what I got back was attitude. All they had to say was oh we thought you were being taken care of and all would have been well. As they say there are too many restaurants in Aruba to bother.
    There is no excuse for attitude!

  6. #16
    Senior Member cindyo's Avatar
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    Restaurants need to realize that social media can kill their business
    Your time there and attitude from them doesn't bode well
    Off my list

  7. #17
    Senior Member cpjones's Avatar
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    Quote Originally Posted by cindyo View Post
    Restaurants need to realize that social media can kill their business
    Your time there and attitude from them doesn't bode well
    Off my list
    We've been 2x and was OK both times...... never any wow factor....... Off my list too..... based on your experience.....
    Last edited by cpjones; 12-01-2015 at 06:11 PM.

  8. #18
    Senior Member Mitchyd's Avatar
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    We've been twice, once the service was great but food was average. Second time (and most recent) total attitude from hostess so we did not stay. Walked over to Ricardo's and loved it. So your visit is strike 3...off the list.

  9. #19
    Senior Member ArubaMike's Avatar
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    We are going on a Tuesday for the ribs, will update after our trip. I am worried now, lol. But I will go for it.

  10. #20
    Senior Member Pegmeister's Avatar
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    I'm feeling the service will be better on rib night. It's their busiest night. The reason I say this ... When we were at the Wilhemenias are waiter looked familiar, it took a second, but I recognized him from Matthews. Whenever he waited on us the service was great. He was telling us that he still works there one night, Tuesday which is rib night.

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