Community Forum

WhiteSideOut · 07-06-2009, 10:54 PM

I am like you i will just not return, no confrontations. I hate it when bad public service happens. I worked in the public for a long time. If i can make people happy anyone can, just my opinion.

arubamark · 07-07-2009, 12:09 AM

That's Brutal!

After you got the bill you should have played dumb and said that DH left his wallet at the hotel.

rob o · 07-07-2009, 05:37 AM

CindyO and I feel some guilt, having given OMATS rave reviews in April. Sorry.

Shows you how things can change.

*Arubalisa* · 07-07-2009, 07:54 AM

I opened my email this a.m. to find an email from the owner of Old Man & the Sea dated 1:32 a.m. Obviously he is a gentleman dedicted to his work.

The email included a sincere apology and some details as to the facts behind what had happened "behind the scenes" that evening.

The owner also detailed the steps and actions he is taking in order to make his restaurant the best that it possibly can be.

Dh and I are both satisfied in knowing that he does indeed care very much about his restaurant. Again, it was indeed a heartfelt apology and I thank him for that.

*Andrea J.* · 07-07-2009, 08:41 AM

Gotta love it.
Truly an honorable person.

And making some lemonade here from the lemons.............this is a perfect example of Aruba being Happy and Friendly and Accommodating.
Aruba prides itself on its people, its food, its beaches etc... This restaurant has been given reviews as the be all and the end all of fine dining on the water's edge. I for one am thrilled that this person that wrote to Lisa, did not disappoint and helped restore faith in the words "customer service"

Andrea

Quote:

Originally Posted by Arubalisa

I opened my email this a.m. to find an email from the owner of Old Man & the Sea dated 1:32 a.m. Obviously he is a gentleman dedicted to his work.

The email included a sincere apology and some details as to the facts behind what had happened "behind the scenes" that evening.

The owner also detailed the steps and actions he is taking in order to make his restaurant the best that it possibly can be.

Dh and I are both satisfied in knowing that he does indeed care very much about his restaurant. Again, it was indeed a heartfelt apology and I thank him for that.

~Amy~® · 07-07-2009, 10:44 AM

Quote:

Originally Posted by Arubalisa

Dh and I are both satisfied in knowing that he does indeed care very much about his restaurant. Again, it was indeed a heartfelt apology and I thank him for that.

This is good news to hear!

mattnewhampshire · 07-07-2009, 11:36 AM

I spent some time going through the restaurantsaruba.com reviews and noticed that the review is either outstanding on all fronts, or terrible on all fronts. No middle which I find to be rather odd. I can't believe no one Loved that atmosphere but hated the food, or Loved the food but hated the service, etc etc.
I'm wondering if on the days the owner isn't personally there, perhaps the manager on duty is "phoning" it in?
If that's the case, I'd like to know what nights he works so I can make my reservations for that night.

mattnewhampshire · 07-07-2009, 11:37 AM

Quote:

Originally Posted by Arubalisa

The email included a sincere apology and some details as to the facts behind what had happened "behind the scenes" that evening.

The owner also detailed the steps and actions he is taking in order to make his restaurant the best that it possibly can be.

Also, do you mind sharing what was going on behind the scenes?

*Andrea J.* · 07-07-2009, 01:50 PM

i am closing this thread for now

07-06-2009, 10:54 PM	#11 (permalink)
WhiteSideOut Member Join Date: Jun 2009 Posts: 80	I am like you i will just not return, no confrontations. I hate it when bad public service happens. I worked in the public for a long time. If i can make people happy anyone can, just my opinion. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

07-07-2009, 12:09 AM	#12 (permalink)
arubamark Senior Member Join Date: Aug 2008 Location: Rennaissance Island & Bully's Taxi Posts: 1,294 Images: 47	That's Brutal! After you got the bill you should have played dumb and said that DH left his wallet at the hotel. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook Last edited by arubamark; 07-07-2009 at 06:25 AM.

07-07-2009, 05:37 AM	#13 (permalink)
rob o Senior Member Join Date: Mar 2008 Posts: 1,858	CindyO and I feel some guilt, having given OMATS rave reviews in April. Sorry. Shows you how things can change. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ rob o....with cindyo and our daughters WE ARE IN ARUBA NOW Next trip after that

07-07-2009, 07:54 AM	#14 (permalink)
Arubalisa Moderator Join Date: May 2007 Location: Boca Catalina Posts: 10,684 Images: 174	I opened my email this a.m. to find an email from the owner of Old Man & the Sea dated 1:32 a.m. Obviously he is a gentleman dedicted to his work. The email included a sincere apology and some details as to the facts behind what had happened "behind the scenes" that evening. The owner also detailed the steps and actions he is taking in order to make his restaurant the best that it possibly can be. Dh and I are both satisfied in knowing that he does indeed care very much about his restaurant. Again, it was indeed a heartfelt apology and I thank him for that. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Aruba Bound! ~ Blogging to Aruba ~ Hoosier Kitties ~ Our-Cruises ~ Pictures of Aruba

07-07-2009, 11:36 AM	#17 (permalink)
mattnewhampshire Senior Member Join Date: Aug 2008 Posts: 204	I spent some time going through the restaurantsaruba.com reviews and noticed that the review is either outstanding on all fronts, or terrible on all fronts. No middle which I find to be rather odd. I can't believe no one Loved that atmosphere but hated the food, or Loved the food but hated the service, etc etc. I'm wondering if on the days the owner isn't personally there, perhaps the manager on duty is "phoning" it in? If that's the case, I'd like to know what nights he works so I can make my reservations for that night. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________

07-07-2009, 01:50 PM	#19 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor/passions beach bar, Hung Paradis, alto vista chapel, madam janettes, big porch at B55 Posts: 13,256 Images: 80	i am closing this thread for now Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer.