I have always enjoyed a casual lunch at Pelicans Nest on those beach days when we just want to hang out in our swim suits - today was no exception. My wife and I brought 3 friends who are visiting with us to enjoy the breeze, a grilled mahi-mahi sandwich, and a cold Amstel Bright.
When our bill arrived, I took notice of the big black stamp indicating "TIP NOT INCLUDED" . . . but upon further examination, noticed there was actually a 15% service charge already added to the bill. Thinking it was an error, I asked Ricardo, the manager, to explain it to me, and he could not quite differentiate to my satisfaction between a TIP and a SERVICE CHARGE. As hard as he tried to say they are different, he could not. He then resorted to saying "all restaurants do . . . but he should know better as we are very frequent visitors to the island (6-7 visits and 12-14 weeks per year pretty much making us locals ) . . . and no other restaurant we visit does this - it is deceptive and wrong!
For us, personally, we are done with Pelican's Nest since I cannot support an establishment that lies to its customers and engages in deceptive practices. I would encourages others to consider the same.
For readers of this forum, beware and read your bill carefully. I am a big fan of tipping . . . and we are very generous for exceptional service. I just don't see how a business can think they can get away with this without risking serious risk to their reputation.
P.S. also, keep in mind that I am pretty sure the grilled mahi-mahi was indeed not mahi-mahi, but grouper . . . we like both, but would suggest that this restaurant may want to inform customers if there is anything different being served than what is written on the menu . . .