Apologizing is one thing, making changes is another. It sounds like things haven't changed and that is the shame...ya hate to see a place fall and not "get up". Oh well...Going back to 07-07-2009, in our case
the owner responded with an apology and detailed the steps and actions he was taking in order to make his restaurant the best that it possibly could be.
Now, if that has not happened...that is a totally different story.
We met the owner Jonathan and his Mom the second day they were open. Since we were leaving the next day, we were unable to have dinner at the restaurant that evening. Jonathan by the way lives in New York City and commutes back and forth to Aruba. His Mom runs the restaurant. The former Manager, Gilbert, we have known for many years. He and his brother were trained at the Aruba Hotel School located at the old Bushiri hotel. We last saw Gilbert at the Hyatt this past November and was surprised he returned to Hyatt. He told us that management was making him work extremely long hours which is not the norm and decided to leave. Gilbert is exactly what a waiter or Restuarant Manager should be. Friendly, caring, attentive and accomodating to the guests needs. You may still find him at the Hyatt Italian Restaurant and sure he will take good care of you.
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Wow Karen that was very interesting. We first went to OMATS in Dec. 2008 (twice) after reading glowing reviews. We loved the restaurant and loved the staff that they had assembled. I sent countless people there as well.
To date, I am sure that Jonathan has heard about this thread and not one "peep" from them. Don't you think that they would have wanted to respond in some way? I know if I was the owner of that restaurant I surely would!
happiness is going to Aruba with your adult kids because they still want to come with their parents
We just returned from Aruba on Sunday, and I hate to start my review here. However, aside from our experience with TOMATS the rest of our vacation was wonderful and I will write about that in the category it belongs. Here’s the story. My husband & I went to TOMATS back on July 3 2009 as part of our honeymoon, and while we had a great dinner – it ended it this freak crazy storm (lightening, pouring rain, complete chaos!!!). Just as we were finishing dinner, we found ourselves running for shelter with the other guests, drenched and watching the crazy scene unfolding before us. Then the power went out on the whole island [BLACKOUT!], which we were told had not happened since the 1980’s. Somehow they manually tallied our bills by candlelight and we paid for our very expensive dinner and waited close to an hour for a cab to return huddled under the roof in the dark with all of the other guests. We did not fault TOMATS for this event, and laughed it off as an ‘adventure’.
Upon our return last week, we decided to give TOMATS another try (Tuesday Jan. 18, 2010). The setting was incredible, the service was fine (despite not having a couple of items on the wine menu that we wanted to order), and dinner was good. We enjoyed ourselves and took in a beautiful sunset and captured many photos. We left and returned to the Ren and turned in for the night… and that is when the fun began. My husband awoke just after midnight and began to get violently ill. All night long, about every 15 minutes. It hit me a few hours after him, and we both realized we had severe food poisoning! It was horrifying! We were up the entire night, and I feared I would have to take my husband to the hospital (he was much worse off than I was, which made me think it was his entrée that was contaminated as I had only tried a few bites.) The entire next day was spent in our room; an ugly scene but I will spare you the details. I spent parts of the day researching food poisoning from marine life online, and making calls back home to family (my mother is a nurse). It was absolutely brutal. We couldn’t eat anything all day or night… finally ordered room service Wed evening consisting of toast, tea, and ginger ale. It wasn’t until late on Thursday that we were able to resurrect and I stopped by the concierge to inform Linda of our experience and to advise her not to send other guests to TOMATS for the next few days. She was great – very sympathetic and called the restaurant to inform them. We stayed close to the hotel that afternoon, as we were still not well enough to venture far. Upon returning to our suite later there was a brief message saying “we are calling from Old Man and the Sea about the food poisoning… we will call you back.” No one called again. No effort was made.
I wrote an email to TOMATS this morning, giving them an opportunity to correct the situation. I stated that we had paid over US$200 for a dinner that cost us much more in precious time and health. I asked them to respond. I received an email from one of the owners saying that he is looking into the matter and asked for a phone number to reach me, which I provided. I am hopeful that they will do something for us, but for now I wait. I will update this post if/when I have anything to add....
Last edited by Flamingo78; 01-26-2010 at 11:29 AM.
What a shame on your dinner problems at OMATS. I don't know what is worse, spending that kind of $$ OR being sick and wasting a vacation day grounded.
This is a good opprotunity for OMATS to make it right. As a forum I am sure we will all be watching. i hope they know all "eyes" are on them.
A terrible thing to happen on your vacation. Please let us know what you hear back from OMATS.
Wow too bad I had been dying to go there, but even heard others on this board having a terrible experience there...Oh well too bad.... there are alot of other great restaurants in aruba. TOMATS looses
So... this morning I received an email reply from firstname.lastname@example.org because I had sent a duplicate email to the general info link off of the restaurant website. The email was 1-line in another language (I assume Papiamento?) and I think it is telling me how much we paid for dinner on Tuesday night. I wrote an email in reply to the owner from the email he sent me yesterday and asked him to translate the message. (to be continued…)
Thanks all for the support! Also, Randi, I apologize for hijacking your thread!