Before we go to Aruba (something we've done more years than not the past 8 years) I like to read restaurant reviews on various sites to get a sense if our favorites are still going strong and the get ideas about new places to try.
One site in particular tends to feature the most reviews and also allows owners/operators to respond to reviews (I think you can guess which one as it is the world's largest such site).
The reviews for Anna-Maria's are mostly excellent and good, so clearly most of the folks who eat there and take the time to write a review enjoyed themselves. But for the minority of reviewers who pen a bad rating, the owner tends to lash back with a vengeance, essentially disparaging the reviewer in a manner that is quite off-putting. I realize, of course, that any restaurant that serves a lot of people will deal sometimes with difficult guests, but it seems to me over-the-top to use a public forum to disparage guests.
Personally, when I read a review site that feature so many reviews, I don't expect any place -- restaurant or hotel -- to have a perfect rating, since mistakes happen at the very best of places. But I do take not on how places respond to criticism as the places I tend to enjoy most are those that go out of their way to address concerns in a positive way rather than attacking those who express them. That gives me some assurance that if something goes wrong when I visit -- again, a possibility at any place -- that the proprietor will do everything to make it right. To me, good service is not being perfect, but rather, it is usually being excellent, and doubling the effort to do so on the rare occasion that something goes wrong.
I have not yet eaten at Anna-Maria's nor, of course, written a review, so I know nothing of the place but what I have read, which again, is mostly good to excellent, so I am not making this post because of a bad experience. But perhaps someone who does eat their often and know the owner might suggest he not react so angrily to the occasional bad review. Far better to acknowledge fair criticism and promise to do better while ignoring unfair criticism.