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Thread: Tipping/Service Charges

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    Tipping/Service Charges

    Quote Originally Posted by Andrea J. View Post
    try Barefoot, Wilhemena, Madame Janettes, Elements, The Restaurant @ Tierra Del Sol, Quinta Del Carmen, BLT at the Ritz, Windows on Aruba, Screaming Eagle

    many restaurants make reservation 6+ months out.
    Ahem... Another Q...

    Is the 15% service charge that I am seeing on almost all of the menus a standard tip that is added? Would like to know this prior to arriving...

    Thanks

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    Member Jason D's Avatar
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    You’re right; the 15% service charge is a controversial topic covered in various other posts. I haven't been yet myself, but I think Aruba tries to parallel a more “European” way of doing things where tipping is less common, although many Americans think it borders presumptuous, especially when wait staff make a point to insinuate that it is not a “tip” (and therefore even more is expected). It seems that they should pick a model and not try to play both sides. Supposedly it is shared among all the staff. Use your own discretion; if service is excellent, perhaps leave another 3 - 4.5% in cash for the waiter.

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    Quote Originally Posted by Jason D View Post
    You’re right; the 15% service charge is a controversial topic covered in various other posts. I haven't been yet myself, but I think Aruba tries to parallel a more “European” way of doing things where tipping is less common, although many Americans think it borders presumptuous, especially when wait staff make a point to insinuate that it is not a “tip” (and therefore even more is expected). It seems that they should pick a model and not try to play both sides. Supposedly it is shared among all the staff. Use your own discretion; if service is excellent, perhaps leave another 3 - 4.5% in cash for the waiter.
    Appreciate that info... Thx

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    if there is a 15% service charge added in, then we always add an additional 5% if the service is good or better than good.
    if service is medicore or terrible, we do not add additional monies.
    also too if service is bad enough for us not to leave the additional, we speak to mgmt and let them know of our reasons for the lack of additional tip.

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    Senior Member cpjones's Avatar
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    Here's an older thread on tipping. Tipping

    We generally figure the 15% as the tip basis..... good/great service gets more and less than good gets nothing more.

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    Quote Originally Posted by cpjones View Post
    Here's an older thread on tipping. Tipping

    We generally figure the 15% as the tip basis..... good/great service gets more and less than good gets nothing more.
    Excellent thread, thanks. Helped somewhat clear up the rather muddy waters around tipping in Aruba.

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    Quote Originally Posted by Jason D View Post
    You’re right; the 15% service charge is a controversial topic covered in various other posts. I haven't been yet myself, but I think Aruba tries to parallel a more “European” way of doing things where tipping is less common, although many Americans think it borders presumptuous, especially when wait staff make a point to insinuate that it is not a “tip” (and therefore even more is expected). It seems that they should pick a model and not try to play both sides. Supposedly it is shared among all the staff. Use your own discretion; if service is excellent, perhaps leave another 3 - 4.5% in cash for the waiter.
    It is a common mistake amoung Americans to think service charge is an European custom, or that we Europeans are not used to tipping. Both of that is really not true: we do not have a service charge in 99% of the European restaurants. Also, tipping is very common in Europe. But we do not tip the amount Americans do. Because in Europe we have good minimum wages, the staff at restaurants don’t depend on tips to make a living. So we tip 5 to 10%. If you look closely to the nationality of restaurant owners in Arba, you see that none of the restaurants owned by Dutch have a service charge.

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    Quote Originally Posted by dutchdushi View Post
    It is a common mistake amoung Americans to think service charge is an European custom, or that we Europeans are not used to tipping. Both of that is really not true: we do not have a service charge in 99% of the European restaurants. Also, tipping is very common in Europe. But we do not tip the amount Americans do.
    Right, it is just multiple ways of accomplishing the same thing: somehow you have to pay for the food, the overhead, and the service. In America, the base price is the food and overhead, then the larger tip is the service. In Europe, the base price is higher but includes the food, overhead, and part of the service. The smaller tip is the remainder of the service. In Aruba the base price includes the food and overhead, then a mandatory service charge is usually added to cover most of the service. A smaller tip will satisfy the remainder of the service. The confusion enters when an American or European is unfamiliar with this third way. A European will be more at ease since he is used to leaving a smaller tip. An American, used to leaving a larger tip, will feel stretched at first, (erroneously) thinking that a 15-20% additional is expected.

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    Well, we Europeans feel uneasy about a service charge as well. Aruba also has minimum wages that are not very high, but also not really low. The conclusion is that - just like in Europe - you pay for the food, the overhead and the service. So why this service charge? Add to that te fact that only a few restaurants add service charge, many of them only catering tourists. In my opinion these restaurants are or not paying minimum wages (so not following the law) or trying to make extra money out of unknowing tourists.
    Last edited by dutchdushi; 11-03-2017 at 07:14 AM.

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    we are off tpoic a bit
    however tipping is a great topic

    can we go back to valentine dinner and later today i will pull the off topics out and try to create a new thread.

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