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Thread: Wilhelmina - February 2016 PART ONE

  1. #1
    Senior Member act1966's Avatar
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    Wilhelmina - February 2016 PART ONE

    Okay... I know this restaurant isn't everybody's cup of tea: it's expensive, on the "hipper" side and I won't get into the parking situation as that's been beaten to death in other threads but...man, this restaurant is outstanding - even though we had a set back on this visit which I'll write about later.

    We decided to take our friends as they've never been and heard us raving about it back home.

    We called earlier in the day to see if our 8:00 pm reservation could be moved up to 7:00 pm as we all agreed that we'd be starving to death if we waited from lunch until then to eat: not a problem.

    I've talked about the decor before so I won't get into that again.

    We had a great table near the back of the restaurant which afforded us a view of the whole place and a quiet corner.

    We started off with cocktails (...a day without sunshine...): I had the Wilhelmina, Dave had the King's Mule, The Spouse had a Grey Goose martini (yawn) and Miss Kiehl's Toner Face hit the Prosecco.

    They landed an amuse bouche on the table of mushroom/beef bitterballen and cucumber gazpacho. Delicious - so good, that I couldn't get a pic before everybody wolfed it down:

    Wilhelmina - February 2016 PART ONE-cucumber_gaz.jpg

    And then multi-grain, curry-flavoured bread with herbed butter - oy - we asked for another round of this:

    Wilhelmina - February 2016 PART ONE-curry-bread.jpg

    Here are some other things we went to town on:

    Oysters done two ways - raw and Rockefeller-style - both excellent as usual:

    Wilhelmina - February 2016 PART ONE-oysters.jpg

    Wilhelmina Salad:

    Wilhelmina - February 2016 PART ONE-salad.jpg

    Dave went with the "Indonesian Roasted Pork with Mie Noodles" for a main:

    Wilhelmina - February 2016 PART ONE-davedinner.jpg

    Mare and I both hit the Shrimp Pancetta with scallops and gnocchi.

    And The Spouse went with the standard ribeye... and here's where things became interesting...

    The steak was tough, it wasn't well-marbled. Any ribeye aficionado knows that a ribeye that isn't properly marbled is death on a plate. The Spouse was a little hesitant about sending it back but me, subtle as a turd in a punchbowl, immediately called the waiter over to let them know all was not right in Eating Land.

    They didn't bat an eyelash... they apologized profusely, offered to make another steak and then recommended the tenderloin filet. Luckily, medium-rare doesn't take long so it was on the table in minutes and it was superb.

    I've hit my limit on photos in the post! So part two....
    Last edited by act1966; 02-28-2016 at 09:47 AM.

  2. #2
    Senior Member act1966's Avatar
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    Wilhelmina - February 2016 PART TWO

    And the filet... beautifully presented...

    Wilhelmina - February 2016 PART ONE-filet.jpg

    All was right in Meat World. Nice save by the staff and kitchen.

    Even though we were busting at the seams, we went for dessert - Chocolate, Chocolate, Chocolate and Lemon Tart and Crepe Suzette:

    Wilhelmina - February 2016 PART ONE-dessert.jpg

    They comp'd us a dessert wine (Orange Muscat Essensia) because of the ribeye snafu - nice touch.

    They handled the issue with aplomb and returned with an even stronger plate to make up for it.

    We'll be back... still one of our top restaurants on the island.

  3. #3
    Senior Member cpjones's Avatar
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    Nice review... and nice recovery by the restaurant for a less than satisfactory meal. I like it that you're "subtle as a turd in a punchbowl" when an issue comes up with customer service!

  4. #4
    Aruba since 1979
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    Andrea J.'s Avatar
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    terrific and i agree with CP re: the nice recovery!

    and here i go with a bit of a rant.
    this is just my opinion.
    you folks did it correctly!
    there was an issue, you folks handled it immediately with your waitperson.
    (subtle as a turd in the punchbowl=love it!)
    you did not let it ruin your experience.
    you mentioned it, not to be critical of the restaurant, but to bring praise at how they
    handled the situation.

    often times here, and on other forums/bbs, folks have an issue/situation/complaint that imo could be and should be
    taken care of immediately and corrected with no fanfare and no bashing on a review site later.

    rant over

    thanks for sharing

  5. #5
    Senior Member Traceyd14's Avatar
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    We are always hesitant to send things back, but after this experience I am really seeing the benefit of doing it. Not sure we will try this restaurant (you lost me at hip) but the pics and descriptions are amazing. Thanks for sharing.
    Not sure when, but we will be back

  6. #6
    Senior Member cpjones's Avatar
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    Quote Originally Posted by Traceyd14 View Post
    We are always hesitant to send things back, but after this experience I am really seeing the benefit of doing it. Not sure we will try this restaurant (you lost me at hip) but the pics and descriptions are amazing. Thanks for sharing.
    In most cases, I'm sure any restaurant WANTS to know if they fell short of a customer's expectation...... It's always ok to bring a food/service issue to the attention of the manager/waitperson....... as long as it's done properly!
    Last edited by cpjones; 02-28-2016 at 10:19 AM.

  7. #7
    Senior Member kent's Avatar
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    I have eaten there 4 times this winter and its awesome. The other thing is, the manager and waiters and waitresses are all the good ones from other places. I forget his name but he use to work at Mirandis. He was bald like Luke. He is there and Doreen from Yemanjis is there and Tomorrow was the manager at the Ruth Chris and now she is the manager there. I had the raw oysters all 4 times. They are $25 for 6 but they are very tastey. I love there rib eye. The last time we were there we took 2 other couples along and when I got there at 6, I seen a few cars parked with a boot on. I put 1 florin in and it took me to 7 pm so its free after that. I went inside and asked the other 2 couples if they parked ok. They said yes but we parked on the other side where it was yellow lines and a local told them if they stay there, they will get the boot so they went on the other side to the white lines and went in to eat. When we were done, both of their cars had the boot. They did not know you had to pay. Yellow lines are for permits only and white lines you have to pay until 7 pm. I had to take the tickets up to a office and pay $43 US per car. TRhe manager said this is the first time I have seen this in our parking lot. I still say people are going to get honked off and stop going down town.
    Snorkel Mangel Halto, day or night with a waterscooter. Check out our website. E-mail Stuart at arubabob@live.com or call Stuart local: 745-7459 Or visit: www.arubabobsnorkeling.com 50th trip Dec 11, 2017

  8. #8
    Senior Member Pegmeister's Avatar
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    Love your report! We've only been once and it was when they first opened. I cut them some slack for the things that weren't right. Most of my meal anyhow was outstanding. The desserts were the only thing I was disappointed in. The lemon tart needed something more to balance the tartness. Minor complaint. I would definitely go back. You mention the Orange Muscat Essencia. I wish more restaurants would offer dessert wines. While I don't care much for the Orange Muscat alone, pair it with a bite of chocolate and it's heaven.

  9. #9
    Senior Member act1966's Avatar
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    Quote Originally Posted by Pegmeister View Post
    Love your report! We've only been once and it was when they first opened. I cut them some slack for the things that weren't right. Most of my meal anyhow was outstanding. The desserts were the only thing I was disappointed in. The lemon tart needed something more to balance the tartness. Minor complaint. I would definitely go back. You mention the Orange Muscat Essencia. I wish more restaurants would offer dessert wines. While I don't care much for the Orange Muscat alone, pair it with a bite of chocolate and it's heaven.
    Peg - I'm not big on dessert wines either but this one was a winner and for exactly what you indicated... The Chocolate, Chocolate, Chocolate pushed it over the top.

  10. #10
    Senior Member Aruba4ever's Avatar
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    Nice report. Glad they got it right in the end, and they did a good job making this right, IMO.

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