In my mind, the true test of a great restaurant is how they carry themselves when something doesn't go exactly right. And W's definitely handled it so my hat is off to them.terrific and i agree with CP re: the nice recovery!
and here i go with a bit of a rant.
this is just my opinion.
you folks did it correctly!
there was an issue, you folks handled it immediately with your waitperson.
(subtle as a turd in the punchbowl=love it!)
you did not let it ruin your experience.
you mentioned it, not to be critical of the restaurant, but to bring praise at how they
handled the situation.
often times here, and on other forums/bbs, folks have an issue/situation/complaint that imo could be and should be
taken care of immediately and corrected with no fanfare and no bashing on a review site later.
thanks for sharing
With their age restrictions, I will need to wait another 6 years to visit....they don't want any little twerps running around, which I can understand- not all are as well behaved as mine is.
Having worked in many restaurants, I am always on the fence when it comes to sending a meal back. I don't know that I would be worried in Aruba the same way I am at most of the restaurants we frequent in the states. We generally save the more fine dining for Aruba and expect that they would take the feedback and make things right - just as Wilhelmina did.
Jacki ~ loving Aruba from NJ
I think we're kindred spirits. I've got the same gift of subtlety. It gets me in trouble (let's not call it trouble. Trouble is too strong a word) at the office all the time. Reminds me of something a bandleader said to me once. He and I were rounding a corner (opposite sides) before a concert. He stopped me dead in my tracks, and said 'Fix your tie. You look like hell.' I was 12.
The steak was tough, it wasn't well-marbled. Any ribeye aficionado knows that a ribeye that isn't properly marbled is death on a plate. The Spouse was a little hesitant about sending it back but me, subtle as a turd in a punchbowl, immediately called the waiter over to let them know all was not right in Eating Land.
They didn't bat an eyelash... they apologized profusely, offered to make another steak and then recommended the tenderloin filet. Luckily, medium-rare doesn't take long so it was on the table in minutes and it was superb.
I've hit my limit on photos in the post! So part two....
Also, as far as the well marbled steak comment, that's a cardinal sin for me. Remember, I'm a 99%-er. Rarely eat meat unless it's absolutely worth it (in Aruba, it's worth it). You give me a nice juicy steak. None of this lean meat crap.