Assistance from Wedding Planners- Slow Turnaround the Norm?

[ArubaBride2011]

Hello, I wanted to get input from other Aruba brides out there. I booked my wedding at the Marriott and hired one of the hotels wedding planners, but am having trouble getting responses to emails and phone calls. My wedding isn't for another 6 months, but still have questions, and am feeling quite ignored. Is this normal? My wedding planner does not like phone calls, plus she takes on average about a month to respond to emails. Very frustrating. Am I alone here?

[Andrea J.]

Wedding Planner Issue
check out this above thread. apparently slowpaced is an issue for some.

if your planner does not like phone calls and emails he/she is in the wrong business.

welcome to the aruba.com community forum.

[gaby]

I think waiting a few days is acceptable and of course if you email on a friday and don't hear till tuesday or wednesday. but more than a week is unacceptable. I have to write that down, dream weddings aruba. though when i emailed the bucuti, it was on a saturday and the woman there got back to me on a sunday. i was very impressed

[Jason_Margarita]

Originally Posted by ArubaBride2011

Hello, I wanted to get input from other Aruba brides out there. I booked my wedding at the Marriott and hired one of the hotels wedding planners, but am having trouble getting responses to emails and phone calls. My wedding isn't for another 6 months, but still have questions, and am feeling quite ignored. Is this normal? My wedding planner does not like phone calls, plus she takes on average about a month to respond to emails. Very frustrating. Am I alone here?

Hi! If you've booked with the Marriott in the past few weeks, you might have been dealing with Abigail, who recently went on Maternity Leave, and could be the reason for the slow reply's. chela.delannoy@marriotthotels.com, use this e-mail to get direct help.

If you need anything else, please do not hesitate to ask! And rest assured that Marriott is without any doubt, an amazing destination wedding location.

Best Wishes!
__________________________________________________ _____
For all your Wedding Photography, Cinematography & Planning
http://www.everafteraruba.com | http://www.jasonmargarita.com

[Andrea J.]

again, we owe many thanks to jason margartia

[Chrisvec]

Jason is the man!

[rettie2011]

HI jason

hope thats a different Abigael to my one at Riu! ???

[Jason_Margarita]

Originally Posted by rettie2011

HI jason

hope thats a different Abigael to my one at Riu! ???

Hi Rettie, Yes The Abigail I'm referring to works at the Marriott! Your Abi is fine, and doing real well...I saw her today and she looked wonderful!

Best Wishes,
__________________________________________________ _____
For all your Wedding Photography, Cinematography & Planning
http://www.everafteraruba.com | http://www.jasonmargarita.com

[rettie2011]

Phew...

Thanks for that

Im getting excited now... less than 4 months ! Which may seem like a lot but i know it will fly in!

Most things are sorted now so just have to relax and look forward to it!

[richandliz]

ArubaBride2011,

I am another Marriott bride!

I am getting married in early August and we did our planning last month. My experience was that they schedule about 3 1/2-4 1/2 months out. They make it very easy!! It is hard to explain, but I think they have a set plan. It is very efficient but effective.

Simone is my wedding planner and she has been wonderful! Simone thought of things I never would have thought of.