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Thread: DO NOT book the Radisson for your wedding

  1. #1
    kmf
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    Thumbs down DO NOT book the Radisson for your wedding

    I am writing to you to express my extreme displeasure with the handling of my wedding at the Radisson.

    I booked my wedding with a Sales Manager at the Radisson in August of 07. At that time I was informed that all Saturdays were available with the exception of 7-18-08. I then confirmed 7-26-08 with the Sales Manager and the Assistant Director of Catering and Convention services. This occurred in August 2007.

    Since that time all correspondence with the hotel confirmed the date of our wedding for 7-26-08.

    Imagine my horror, when two weeks ago (just two months until the wedding with invitations already sent out) I was sent a communication from your Assistant Director of Catering that the date was all set for JUNE 25th!!!!!

    When I contacted the hotel directly I was told another wedding was booked and it had booked before me! This was not what I was told a year ago.

    At that point I was told that I could have the beach at the other end of the hotel. While this seemed like an OK idea at the time, I decided to have my wedding planner check it out, as the hotel had not been
    honest with me from the start.

    The wedding planner informed that there was a large water sports tent right on top of the wedding location. Did they expect that I would just come to the Radisson and have to accept these conditions because it was too late?

    Now, two months before our wedding day, my fiance and I are forced to have to find another venue because we don't want our 35 guests to be sitting on top of a water sports tent on a "side beach".

    I have always referenced the proper date in all communications. The hotel has not been honest with how things have been handled and have mishandled the most important day of my life to date.

    I picked the hotel for the beach location and hospitality I would expect from a Radisson hotel. I have been disappointed with all of those things up to this point. I will not be swept to some ridiculous location (aka a Watersports tent) to have my wedding.

    Do not have the same thing happen to you. For a year, I had planned this special day and could never have imagined something like this happening. Stay away from the incompetent staff at the Radisson and choose one of the other beautiful hotels along Palm Beach.

  2. #2
    Senior Member Arubalisa's Avatar
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    So sorry this has happened to you. Have you tried contacting Gary Jutz General Manager of the resort directly?

  3. #3
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    Horrible story. What makes it worse is that they are still brushing you aside and you have proof to back your story. If calling the GM at Radisson does not get you anywhere, try the Hyatt. It is right next door to the Radisson. It is a beautiful property. GM there is Scott Allen 297-586-1234. Attached is a link to get you more information about their wedding packages. Good Luck

    http://aruba.hyatt.com/hyatt/hotels/...ings/index.jsp

  4. #4
    Senior Member DANNYO's Avatar
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    Wow,what a horrible story,your wedding planner hopefully can get you a new location for you wedding,but did you book rooms for you guest at the Radisson,if so maybe you should cancel them and thy another Hotel,Hope all works for your special day.

  5. #5
    Senior Member cindyo's Avatar
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    Thats freaking unbelievable...how horrible. Shame on the Radisson. Did you try the Renaissance Private Island? Its a beautiful place. Check out the pic's I posted from a previous wedding set up. Hope all turns out for you.

  6. #6
    kmf
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    Hi there,
    Thank you for your reply and reading my story.
    I actually was put in touch with their National Sales Manager who spoke with me by phone and apologized for the confusion, but the best she was able to do was place us on the "side beach." Of course, she failed to mention our guests would be sitting on top of the water sports tent. Thank goodness for my wedding planner who went to check it out for me and actually advised me to go elsewhere because she did not like the looks of the whole setup. When I emailed this National Sales Manager again, she claims that she didn't see it as a problem because it wouldn't be in my pictures. Unbelieveable, right?! Not what one would expect from a Radisson. Now less then two months from the big day, we were forced to change our location to the Divi. Worst of all, the group who I know booked their wedding after us, was given the main beach because I was told they are "repeat customers"

  7. #7
    Aruba since 1979
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    Andrea J.'s Avatar
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    i would have thought that the weddingplanner could have done better for you

    was the wedding planner involved from the beginning?
    andrea

    Quote Originally Posted by kmf View Post
    Hi there,
    Thank you for your reply and reading my story.
    I actually was put in touch with their National Sales Manager who spoke with me by phone and apologized for the confusion, but the best she was able to do was place us on the "side beach." Of course, she failed to mention our guests would be sitting on top of the water sports tent. Thank goodness for my wedding planner who went to check it out for me and actually advised me to go elsewhere because she did not like the looks of the whole setup. When I emailed this National Sales Manager again, she claims that she didn't see it as a problem because it wouldn't be in my pictures. Unbelieveable, right?! Not what one would expect from a Radisson. Now less then two months from the big day, we were forced to change our location to the Divi. Worst of all, the group who I know booked their wedding after us, was given the main beach because I was told they are "repeat customers"

  8. #8
    Senior Member danadog56's Avatar
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    Wow, did you consider contacting the corporate offices ? Have you by any chance kept the emails that you sent back and forth since the original date was confirmed ?? They should try to at least help you with plans to get another location.....
    ARUBA....HOME AWAY FROM HOME

  9. #9
    Senior Member Karen Lutzker's Avatar
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    Radisson

    Wow, I just read your posting. Just came back from Aruba and took a walk around the grounds of Radisson while we were on the island. Yes, there is a new watersports tent there and not an ideal beach location for a beach wedding. I would guess that your wedding is now being held at Divi Phoenix Beach Resort? It is a shame what happened to you and surprised that your wedding planner did not know that Radisson had the wrong wedding date. I hope that your plans are going smoothly now and your wedding planner makes sure that your wedding day is very beautiful
    http://www.cayenaweddings.com
    Aruba's First Destination Wedding Planner
    Specialists in Wedding Coordination and Vow Renewals

  10. #10
    Senior Member Bryan Morris's Avatar
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    I'm so sorry to hear about that your having to go through this terrible ordeal. I hope you get it all sorted out and your day would work out to be even better than you had planned it to be.

    Regards,

    Bryan Morris

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