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Thread: Help!! Can't get through to Betto Christiaans and wedding is scheuled for next week

  1. #1
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    Help!! Can't get through to Betto Christiaans and wedding is scheuled for next week

    Hello All,

    I'm hoping that someone can offer me some assistance or at least point me in another direction as I feel like I'm running out of options and time.

    We are planning on getting married in Aruba next week and have obtained all of the necessary paperwork and faxed the info to Mr. Christiaans a couple of weeks ago. I also emailed him a PDF of the documents at both of the following email addresses(pivaruba@setarnet.aw & cayetano.christiaans@aruba.gov.aw), which were found when researching what needed to be done to satisfy Aruba's requirements. To date, we have tried calling Mr. Christiaans well over 10 times along with several emails and have yet to hear back from him. When we called a couple of weeks ago we were told by someone that actually picked up the phone at the office of Civil Registry that Mr. Christiaans had a death in the family and was unavailable for a day or so. We've tried calling the office (011-297-583-4400) at various times throughout the day and the receptionist direct your call but noone picks up the phone. We also read info that said that originals do not necessarily need to be sent and that they may be brought with you in person for the civil ceremony. In lieu of not hearing back from Mr. Christiaans we have not sent any originals to date.

    I've read other posts that say the same thing about not being able to get in touch with him or his office. Does anyone know if there is an alternate contact that may be reached? We figure that if we don't hear fron him before we leave, we'll have to go directly to his office on Monday morning to try and catch up with him but we're worried that it'll be too late.

    As you could imagine, this whole experience is extremely frustrating and is putting a major damper on what should be an exciting time in our lives. We can't even finalize our photography plans due to this.

    Please let me know if you can help and thank you in advance for any assistance that you may provide.

  2. #2
    Junior Member
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    I'm not sure how you can get in touch with Mr. Christiaans, but I can tell you that when we got married in Aruba, we did not send the documents in advance. We just faxed copies of them, and brought the originals with us. We were told that Mr. Christiaans might request to see them, so we had to have them, but he never asked for them. So I think you are doing the right thing by not sending them. Good luck getting in touch with him though!! I'm sure you must be very stressed out over this, but I'm sure it will all work out!

  3. #3
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    thanks for the info!

  4. #4
    Senior Member Jarubian's Avatar
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    I am sure you are going crazy, and I will keep my fingers crossed all works out. What I can also suggest is to ask for assistance from the hotel concierge, or front desk. LOTS OF HAPPINES

  5. #5
    Senior Member Bryan Morris's Avatar
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    Hi CJF333,

    I don't understand your question. Anything I can do I'll try to help. What do you really need?

    Mr Christiaans is out with a death in the family, he should be back now or might just be on Monday.

    Did you send in your letter of intent? Did he give you a date? Then you're basically good to go.

    The originals can be handed to him on the day of.

    It is a little hectic getting through to his office, I always prefer seeing him personally as you get through much faster that way.

    Any assistance needed, please let me know, I'll be in that area in the morning.

    Regards,

    Bryan Morris

  6. #6
    Aruba since 1979
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    Andrea J.'s Avatar
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    I LOVE that most every member of the Community Forum is willing to go out of their way to assist others in their times of need.

    We are a good group and I am pleased and honored to be associated with all of you.

    Thank you for continuing to reaffirm my belief in human kindness.

    Andrea

  7. #7
    Junior Member
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    Hi Bryan,

    THANK YOU so much for your offer to help, I would like to take you up on your offer if it isnít too much of a burden.

    We're essentially looking for a confirmation from Mr. Christiaans or a designee that our paperwork was received and that it satisfies Aruba's criteria for a marriage license (we followed the directions exactly).

    Some more background info....while we have not been able to speak directly to Mr. Christiaans, my Fiancť was able to speak to a person named Maikito in his ofice a few weeks back and he indicated that there were no conflicting civil ceremonies during the day/time we were requesting. He said to request the day and approximate time on our cover letter which was to be sent with our paperwork, all of which we did. The letter of intent was included in our package of info that was faxed and emailed, but we haven't received official confirmation on the date. Also, we do plan on bringing the original documents with us.

    I am sympathetic to the fact that Mr. Christiaans has lost a loved one (his office made us aware of that approximately 2 weeks ago). We have been told that he has returned to work over a week ago and when we have been able to get through to the receptionist since then, we've only been able to leave a message as Mr. Christiaans is either busy or out of the office. We have not received a response to our several phone calls or emails. We're leaving for Aruba on Saturday AM and it would really put us at ease to know that are affairs are in order.

    Iíve emailed my pertinent info to you at info@bryanmorrisphotography.com for privacy purposes, I hope that is OK.

    Thank you once again for your offer to help and thanks to all who have replied to this post, all info and advice are certainly appreciated.




  8. #8
    Senior Member cindyo's Avatar
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    Bryan, you are a good guy ! Thank you for helping out these people...
    Also, a note to others, bryan has done some sprectacular photo's, so if you are in need of a photographer, give him a buzz...its people like this on the island that make aruba so special... cindyo

  9. #9
    Senior Member Bryan Morris's Avatar
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    Hi Cindy,

    It doesn't cost me anything by doing this. I have to take my kids to school in that area everyday and if I can help I will anytime. I do believe in the law of reciprocity. It works. Just your post above is proof.

    Back to the topic at hand.

    I did go and see Mr Christiaans and yes he's had a death in his family (Father). The situation is all resolved and CJF333 will be getting married on 10/09/08. I've already called him and informed him about it and he's very relieved and excited.

    Bryan Morris

  10. #10
    Senior Member Karen Lutzker's Avatar
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    Civil Ceremony

    I know Mr. Christiaan's very well and understand that besides being the Civil Registrar for civil weddings, both local and non-local, he also has other responsibilities such as handling documents for births, deaths and making arrangements for the translation of the marriage certificate from Dutch to the lanquage of non-Dutch speaking wedding couples.. However, there has always been a definite problem at the Aruba Civil House regarding communication by email and telephone between wedding couples and Mr. Christiaans, especially if the couples are arranging their civil ceremony all by themselves. While it is true that there are two additional gentleman that perform civil ceremonies, Mr. Christiaan's is the ultimate contact person that receives the documents and reserves the civil ceremony wedding date(only send copies and bring originals with you) I have read on this board many, many times the problems that exist regarding communication with the Aruba Civil House and even the problems of receiving the translated marriage certificate in a timely manner. What should be done is to provide Mr. Christiaans with voicemail and an assistant that can receive the documents, reserve the civil ceremony date, facilitate the translation of the marriage certificate and make sure that once the translation takes place and received back from the translator, that this individual makes sure that the couple receives their marriage certificate either at their hotel if they have an extended honeymoon or by FedEx not more then a week after the couple returns home. While self advertising is not permitted on this board, I highly advocate hiring an independent wedding planner that ccordinates and arranges weddings in Aruba, understands the civil ceremony system and will be the couples advocate and make sure that the wedding couples that have had or are having problems communicating with Mr. Christiaans will not go through stress and frustration just to have their civil ceremony take place in Aruba. There are many very good independent wedding planners to choose from and in the long run if you are considering getting married in Aruba, consider contacting a couple of wedding planners and see who you feel comfortable with and trust and then go with that individual that knows the in's and out's of the workings of the Aruba Civil House.
    http://www.cayenaweddings.com
    Aruba's First Destination Wedding Planner
    Specialists in Wedding Coordination and Vow Renewals

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