Sorry you are having so much trouble having the resort coordinators that you have been dealing with stay in contact with you. This unfortunately is the case! It is not because they are being rude, but are bombarded with the daily routines of client meetings, site tours, tons of paperwork, staff meetings, working on several wedding events at once, big and small, that it is totally impossible for them to stay in constant contact with their clients by email or telephone. What I can tell you is that most of the resorts will allow their wedding clients to work with an outside wedding coordinator that will understand their needs, be their liaison to the resort coordinator and will make sure that their voice is heard and get things done for for their wedding clients in a timely mannor. My suggestion to you is to get in touch with an outside wedding coordinator that you feel comfortable with after being in contact with them. Best of luck