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Thread: Occidental negative review

  1. #51
    Senior Member mgenestra's Avatar
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    The survey came from the hotel not vacation club. Arubalisa you are correct I will not return to the Occidental in Aruba just bc of all the problems/issues I had. First impressions are a must with me so if you fail that you are done. I'm not looking to be compensated I'm looking for acknowlegment and apologie. That is what runs a great hotel.

    I've stayed at the Divi Phoenix in 2009 and 2010. I should have known not to try anything new and just stick with what I knew. I will never make that mistake when we decide to return to Aruba.

    I know I am not the only one with these same complainits. Just go on Trip Advisor you will find lots of them saying the same thing...

  2. #52
    Senior Member
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    Quote Originally Posted by ricky59 View Post
    what has not been explained with proper details, mgenestra rented a timeshare unit, not a hotel unit, was the survey from the vacation club? if that's the case the management of the hotel would not see the survey card!

    are these two seperated?

    I mean if I have an issue will I NOT go to the people in charge of the hotel? or will I go to the area for vacation club members?

  3. #53
    Senior Member
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    Nov 2010
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    815
    you can go to the hotel for all issues, my comment was in reference to the survey card.
    too bad, you feel that upset not to return. as far as trip advisor, some reviews in my opinion are without merit, when someone states an incident that i know could not possibly be accurate, that;s unfortunate. stated earlier in this post, i have witnessed folk's who complained to receive compensation, free dinner, massage, etc then bragged what they received. i'm sorry, but it happens on a regular basis.

  4. #54
    Junior Member
    Join Date
    Jun 2011
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    22
    We feel that many of the negative reviews are not called for;
    We Just got back from our 25th Anniversary trip to the Occidental Grand in Aruba. We absolutely loved the place. Do not believe any of those who reviewed it poorly. Frankly, I wonder what kind of vacationers are writing these things. I don't know what they expect. I can tell you what we experienced. We were greeted with open arms, made to feel special and given drinks and cool towels within minutes of walking into the lobby for check-in. Next we were upgraded to an ocean front room with an in room jacuzzi and sitting balcony with turn down service and in room beach/pool towels. We had booked a Grand Romance package for our anniversary and the only thing they got wrong was that they kept calling us honeymooners, lol, and this was perfectly fine by us. They took the liberty of pre-booking all of our restaurants so we did not have to wait on line or get frustrated as others wrote about. In fact, we visited the concierge a couple of times to re-schedule some of our restaurants days and times as well as our couples massage. We never had to wait too long and were accomodated every time. The restaurants are all very nice, the service was great, the wait staff very friendly. The buffets were fairly standard and palatable and the theme restuarants had ambiance and tasty food. Perhaps they aren't 5 star restaurants but they were very nice, lets say 4 star. The bar service everywhere was great and again, very friendly. If you are worried that they will harass you for their vacation club (another name for time share), don't. As long as you make your point of view known, they won'y bother you. We actually did sign up for the 60 minute presentation because we were genuinely interested and figured that an hour isn't too much time out of our vacation and they were going to give us a free gift. Sheena who signed us up for the session was very nice and each time we ran into her in the lobby was pleasant and offering to help us in whatever we were doing. Unfortunately, when we did go to the appointment, we left after 20 minutes. They spent 20 minutes telling us how it would take almost 2 hours to actually get through the presentation. We stuck to out guns and told them we only agreed to 60 minutes. They refused to tell us anything about the "vacation club" and asked us to sign that we weren't going to sit through it, that we were refusing it. No problem, signed it, gave up the "free" gift, and went on our way. They never bother us again and Sheena continued to be pleasant and helpful each time we saw her on the gounds. As far as getting spots by the pool or beach, we realize that September is a slower time but on the first day, after settling in our room, we got changed and walked down to beach at about 3 PM, within minutes had drinks in hand and was under a palapa relaxing. Of course, some of the prime spots need to be reserved early. The sign says nothing before 7:15 AM, howvever, I watched each day as people were down getting their spots at 6-6:30AM. I was never down there before 7, and as I said, we always got a spot. Pretty much the same story for the pool and even though the swim up bar only has a few seats, we always managed one of those as well each time we visited. As far as the activities around the pool and some getting fed up, its really no problem, some of it corny, good for a laugh and Bingo was actually fun. It does not go on constantly and does not overshadow your time. We especially liked playing Bingo in the rain at the pool bar. Not much rain on the trip and none to ruin anything. Hanging at the pool, bar open, wife winning at Bingo, hardly even noticed that it poured rain for about an hour. Some will say that Aruba is not an all-inclusive place but we will disagree. We loved never having to have anything more than a room key with us, once they put that wrist band on you, you are set. I cannot imagine what our drink and food bill would have been had we not done All-Inclusive and All-Inclusive at the Occidental Grand was great. Everyone was happy and friendly, even the dealers and tablemen in the Casino which was also very nice. I could go on and on and never have enough good things to say about this vacation and the Occidental. Thank you Occidental Grand for making our 25th Wedding Anniversary trip simply the best.
    Last edited by retlcd; 09-14-2011 at 03:27 PM.

  5. #55
    Senior Member
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    Quote Originally Posted by retlcd View Post
    . Of course, some of the prime spots need to be reserved early. The sign says nothing before 7:15 AM, howvever, I watched each day as people were down getting their spots at 6-6:30AM. I was never down there before 7, and as I said, we always got a spot. .

    here now.
    There IS a sign that you can not reserve a palapa before 7am. But this is NOT enforced.

    I am an early riser so can be down on the beach by 5:30 and I am amazed at the number of palapas already reserved= I find it hard to believe that ALL those people come down at 5am to reserve that chair.

    I can tell you that if you came after 6:30 not a palapa will be found in the 3 rows they have.

    Now many people ARE lined up across the beach in the sun with lounge chairs- there is no shade for them.

    This is Sept. I thought it was a slower time but these hotels are booked solid.

    I would say it depends on when you go but would bet this problem with the chair is all the time.

  6. #56
    Aruba since 1979
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    Andrea J.'s Avatar
    Join Date
    May 2007
    Posts
    29,900
    thank you for posting.

    ALL folks are entitled to their opinions based on their experiences.
    respectfully, i disagree with your comment " writing these things. I don't know what they expect."

    as long as folks are respectful of others, and follow the rules, they can post their experiences, feelings and opinions.

    it is ALL ABOUT BEING RESPECTFUL

    i am glad that you took the time to post.
    happy anniversary.


    Quote Originally Posted by retlcd View Post
    We feel that many of the negative reviews are not called for;
    We Just got back from our 25th Anniversary trip to the Occidental Grand in Aruba. We absolutely loved the place. Do not believe any of those who reviewed it poorly.I don't know what they expect. I can tell you what we experienced. We were greeted with open arms, made to feel special and given drinks and cool towels within minutes of walking into the lobby for check-in. Next we were upgraded to an ocean front room with an in room jacuzzi and sitting balcony with turn down service and in room beach/pool towels. We had booked a Grand Romance package for our anniversary and the only thing they got wrong was that they kept calling us honeymooners, lol, and this was perfectly fine by us. They took the liberty of pre-booking all of our restaurants so we did not have to wait on line or get frustrated as others wrote about. In fact, we visited the concierge a couple of times to re-schedule some of our restaurants days and times as well as our couples massage. We never had to wait too long and were accomodated every time. The restaurants are all very nice, the service was great, the wait staff very friendly. The buffets were fairly standard and palatable and the theme restuarants had ambiance and tasty food. Perhaps they aren't 5 star restaurants but they were very nice, lets say 4 star. The bar service everywhere was great and again, very friendly. If you are worried that they will harass you for their vacation club (another name for time share), don't. As long as you make your point of view known, they won'y bother you. We actually did sign up for the 60 minute presentation because we were genuinely interested and figured that an hour isn't too much time out of our vacation and they were going to give us a free gift. Sheena who signed us up for the session was very nice and each time we ran into her in the lobby was pleasant and offering to help us in whatever we were doing. Unfortunately, when we did go to the appointment, we left after 20 minutes. They spent 20 minutes telling us how it would take almost 2 hours to actually get through the presentation. We stuck to out guns and told them we only agreed to 60 minutes. They refused to tell us anything about the "vacation club" and asked us to sign that we weren't going to sit through it, that we were refusing it. No problem, signed it, gave up the "free" gift, and went on our way. They never bother us again and Sheena continued to be pleasant and helpful each time we saw her on the gounds. As far as getting spots by the pool or beach, we realize that September is a slower time but on the first day, after settling in our room, we got changed and walked down to beach at about 3 PM, within minutes had drinks in hand and was under a palapa relaxing. Of course, some of the prime spots need to be reserved early. The sign says nothing before 7:15 AM, howvever, I watched each day as people were down getting their spots at 6-6:30AM. I was never down there before 7, and as I said, we always got a spot. Pretty much the same story for the pool and even though the swim up bar only has a few seats, we always managed one of those as well each time we visited. As far as the activities around the pool and some getting fed up, its really no problem, some of it corny, good for a laugh and Bingo was actually fun. It does not go on constantly and does not overshadow your time. We especially liked playing Bingo in the rain at the pool bar. Not much rain on the trip and none to ruin anything. Hanging at the pool, bar open, wife winning at Bingo, hardly even noticed that it poured rain for about an hour. Some will say that Aruba is not an all-inclusive place but we will disagree. We loved never having to have anything more than a room key with us, once they put that wrist band on you, you are set. I cannot imagine what our drink and food bill would have been had we not done All-Inclusive and All-Inclusive at the Occidental Grand was great. Everyone was happy and friendly, even the dealers and tablemen in the Casino which was also very nice. I could go on and on and never have enough good things to say about this vacation and the Occidental. Thank you Occidental Grand for making our 25th Wedding Anniversary trip simply the best.
    Last edited by Andrea J.; 09-14-2011 at 06:00 PM.

  7. #57
    Senior Member ~Amy~'s Avatar
    Join Date
    May 2007
    Posts
    2,686
    Quote Originally Posted by serene56 View Post
    This is Sept. I thought it was a slower time but these hotels are booked solid.

    I would say it depends on when you go but would bet this problem with the chair is all the time.
    Sept. is considered low season in Aruba. However, it also depends on which hotel you stay at - Sept. is also a prime "wedding/honeymoon month" and honeymooners love AI hotels which is probably one of the reasons the Occidental is booked during a typical low season month.
    ~Amy~ - 35th trip to Aruba: New Years Eve 2017/2018 -- Zihuatanejo, MX: March 2018 -- Ireland: June/July 2018 --
    36th trip to Aruba: Sept. 2018





  8. #58
    Member
    Join Date
    Aug 2011
    Posts
    38

    Thumbs up beach palapas

    I am an owner at occidental. not sure why they do it first come first serve so early. i always add a few days at raddison and they let you sign up for palapas at 4 p.m. the day before. Seems to work out great don't have to get up at crack of dawn. My wife reads on the beach so she gets in line about 3;45 with her book never not got the palapa she wants. Just makes sense to me if your willing to stand in line you get something in return.
    Last edited by wilkie; 09-14-2011 at 06:42 PM. Reason: spellind

  9. #59
    Senior Member
    Join Date
    May 2007
    Posts
    146

    Occidental

    I just got back from Aruba. We are timeshare owners at the Occidental. The resort was so severaly overbooked they asked us to move to the Hyatt. We were happy to do so since we had never stayed at the Hyatt. We still had our meals and drinks at the Occidental. We spent our days at the Hyatt pool or beach but many of the other folks who were sent to the Hyatt went back to spend their days on the beach at the Occidental. That made it more crowded than normal.

    We are always at the Occidental in January and I have never seen it as crowded as it was this year. We enjoyed our stay and obviously so do a lot of other people or it wouldn't be so busy.

  10. #60
    Senior Member
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    May 2007
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    528
    I spoke to a few people who got rooms at the Hyatt since Occidental was fully overbooked.


    Did you get a free 7 days vacation since they put you out?
    --

    I also asked why the radisson Palapa situation is so well taken care of-- their response-- radissson has over 100 palapas and Occidental has less then 80.

    I asked about the sign on the beach that says no reserving before 7am and you can only leave palapas for 2 hours before your stuff is removed-- how come that is not enforced??

    I am shocked at the number of chairs with towels on them that stayed emptied all mornng. We stayed on the beach from 6am-- went to gt breakfast at 8am back by 9 and stayed til 2pm every day-- and there chairs will stay emptied the entire time. that is more then 2 hours-- and it was EVRY morning it was like that.

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