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Thread: T.R.-Aruba Happy Rentals and Surf Club

  1. #1
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    T.R.-Aruba Happy Rentals and Surf Club

    This was our 17th trip to Aruba starting in 2000 but was by far the most special trip of all due to the health of one of our family members joining us. She also had been coming to Aruba for a long time. At one time or another, there was a total of ten of us as not everyone arrived and departed on the same dates. All were family and only two of them had never visited Aruba.

    We had previously booked our usual one week at the Surf Club but decided on going a week early to make this a more memorable trip. Because of the amount of people, we decided to rent a house from Aruba Happy Rentals called Eagle Beach Villa. It was cheaper than trying to rent a couple timeshares but in hindsight we would have gladly paid any amount. The house we rented was not up to standards and the problems reported were either not dealt with at all or taken care of a few days later. Needless to say we were extremely disappointed in Aruba (Not So) Happy Rentals and will advise everyone to look elsewhere if your thinking of renting a house. They left such a bad taste in our mouths that we won't consider renting a house ever again. We'll pay the extra and stay at a timeshare or hotel if we ever need an extra week. I won't go in to details but if anyone wants to know, message me and I will be glad to tell you what happened.

    On with the trip. Arrived Jan 26 to perfect weather. It was one of those few days where there is not a hint of a cloud in the sky. Got off the plane quick, one person in front of us at immigrations and off to get the rental while the wife collects the luggage. There were six of us on the flight and one had landed forty minutes earlier. He already had started the paper work for the rental so we were out of there in no time. I don't mind paying the extra taxes for renting on sight as I think it is so much easier picking up the vehicle and returning it.

    We called the rental company when leaving the airport and told them we were on our way to the house. I knew exactly where to go thanks to the maps app on my iPhone. Drove through town and on our way to the house. Pulled in the driveway and no one there. While waiting we peaked through the front door and seen our storage container from Timeshare Storage. Turns out Lou knew one of the people at the rental company and arranged to drop it off before we arrived. They finally arrive about 20 minutes later. Take care of all the paper work and deposit and they're out of here. Now it feels like vacation is officially started. Little did we know but it actually won't start until the following Saturday because of the problems with the house and rental company. We just stuck it out and made the best of it.

    After getting settled in it's time to head to Ling's. I'm glad we went there even though the new Super Foods was a lot closer. We visited all the markets on this trip and will stick with Ling's unless something changes. They have a much better selection of the items we need. Then to Gilligan's to eat our first meal on the beach. Back to house to chill out and drink a fair amount of Balashi.

    Due to people arriving and departing on different days, we didn't do a whole lot while at the house. Visited the beaches some, took a drive or two to the other side, went down town. Mainly hung out at the pool during the day and partied at night. Spent a couple nights at the Alhabra Casino. Really had a good time playing craps with our group.

    On Friday, our last full day in the house, we rented three jeeps and took off towards Baby Beach. Did our usual stop at JADS and Rodgers Beach. Went to Boca Prins and the National Park. Over to the gold mine smelter ruins and followed the coast to Alto Vista Chapel with lots of stops for photos and sight seeing along the way. We really enjoy the wild side and take our time soaking it all in. Time to head back to the house to get ready to go out to eat. When we got there, someone had added water to the pool and it leaked all over the deck area. The hose was on a timer and they must not have set it right or it was broken Spent the next three hours cleaning it up and pumping the water out. What a great way to spend our last night. At least the owner of the rental co did come over, albeit well after we had cleaned it up. Too late. I didn't want to get into it with him as the damage is done and we can spend what is left of the night drowning our sorrows in ice cold Balashi.

    Saturday comes and it's time to start getting ready to leave this house and move to the Surf Club. With the amount of people it would take us a few trips to get all the luggage moved. Also had to take one person to the airport. We take the first load over fairly early. This way we can go ahead and check in without having to stand in a long line. Finally get all the luggage moved and made the trip to the airport. Now it's time to check out. When the two young ladies arrived to take care of the paper work not one apology or "I'm sorry" They got their money and that was all that mattered. Oh well, lesson learned.

    On to the Surf Club and let the real vacation begin!!! We all get settled in and head to the beach to just chill out for a while before deciding where to eat. One thing I love about staying here is there are so many places within walking distance to dine. Tonight we decided to head back to Tomato Charlie's and hit the casino afterwards.

    Super Bowl Sunday. Up early and hit the beach. Today is chill day. We don't leave the beach. Just soak it all in. This is what it's all about and everyone finally feels as though they are on vacation. We all decide to watch the Super Bowl in the rooms. The S.C. put up a huge screen by the pool. I sat on the balcony and watched it even though we were in the Spyglass tower. It was a little hard seeing when they showed the whole field but we are in Aruba and I try to spend every waking moment outside that I can.

    The rest of the week was basically the same every day. Get up early and hit the beach. Had to make a couple trips to the airport as others departed. (If we ever do this again I'll have them take cabs. I spent way too much time driving back and forth.) Most days we ate breakfast and lunch on the beach. Happy hour was always a hit. Those Slippery Monkeys are pretty good. Weather was great. We did have a sprinkle or two but nothing more. Took the occasional walk down the beach, Had a good time making fun of people wearing bathing suits they shouldn't. After all these years it's still hard to believe people with so much to cover up wear so little.

    Saturday comes and it's time to leave. The two weeks flew by. I'd love to find a way to make time go slower on vacation. If anyone know how, please let me know.

    A few observations:

    We did not see Aloe Man until Friday. I asked where he'd been all week and he said he was selling out before he reached the Surf Club. Good for him.

    Did the stand up paddle with SUP Aruba. Didn't realize this could turn into a pretty good work out. If I lived there I'd do it all the time.

    The Ritz is coming right along. Maybe if I ever hit the lottery we'll give it a try.

    The palapas are a little too close to each other when you have a bunch of loud talking people. We were surrounded by big groups from the New England states. I could tell you each and every ones life story.

    In the past years there had been a fellow that builds amazing sand castles in front of the Ocean Club. He was not there and we missed seeing his works of art.

    Traffic on the back roads to the airport was awful. It was faster waiting to go through downtown.

    Customs was the worse I had seen it in all our trips. We always depart on Saturday and expect a wait but this time was unreal. The line went into the baggage claim area and along three walls.


    I'd give anything if we had not rented the house. After years of listening to me talk about how nice the people of Aruba are, the two in our group that had never been were really disappointed in the way the people of the rental company acted. The one that departed before moving to the Surf Club will not be returning. The one that went with us and spent time at the S.C. is actually talking about buying a timeshare. She got to see how the majority of the people of Aruba really are.

    A big thanks to the people at the Surf Club. Because this was a special once in a life time trip we asked that all three rooms be close by. All we were hoping for was to be in the same building. They put us all on the same floor within a couple doors of each other. Every person we encountered was super nice and polite. I can't say enough good things about them.

    It's back to Aruba in September and we can't wait.

  2. #2
    Aruba since 1979
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    Andrea J.'s Avatar
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    feel free to post of what transpired w/ the difficulties of the house and co.

    enjoyed reading your report
    thanks

    Quote Originally Posted by izzydoesit View Post
    This was our 17th trip to Aruba starting in 2000 but was by far the most special trip of all due to the health of one of our family members joining us. She also had been coming to Aruba for a long time. At one time or another, there was a total of ten of us as not everyone arrived and departed on the same dates. All were family and only two of them had never visited Aruba.

    We had previously booked our usual one week at the Surf Club but decided on going a week early to make this a more memorable trip. Because of the amount of people, we decided to rent a house from Aruba Happy Rentals called Eagle Beach Villa. It was cheaper than trying to rent a couple timeshares but in hindsight we would have gladly paid any amount. The house we rented was not up to standards and the problems reported were either not dealt with at all or taken care of a few days later. Needless to say we were extremely disappointed in Aruba (Not So) Happy Rentals and will advise everyone to look elsewhere if your thinking of renting a house. They left such a bad taste in our mouths that we won't consider renting a house ever again. We'll pay the extra and stay at a timeshare or hotel if we ever need an extra week. I won't go in to details but if anyone wants to know, message me and I will be glad to tell you what happened.

    On with the trip. Arrived Jan 26 to perfect weather. It was one of those few days where there is not a hint of a cloud in the sky. Got off the plane quick, one person in front of us at immigrations and off to get the rental while the wife collects the luggage. There were six of us on the flight and one had landed forty minutes earlier. He already had started the paper work for the rental so we were out of there in no time. I don't mind paying the extra taxes for renting on sight as I think it is so much easier picking up the vehicle and returning it.

    We called the rental company when leaving the airport and told them we were on our way to the house. I knew exactly where to go thanks to the maps app on my iPhone. Drove through town and on our way to the house. Pulled in the driveway and no one there. While waiting we peaked through the front door and seen our storage container from Timeshare Storage. Turns out Lou knew one of the people at the rental company and arranged to drop it off before we arrived. They finally arrive about 20 minutes later. Take care of all the paper work and deposit and they're out of here. Now it feels like vacation is officially started. Little did we know but it actually won't start until the following Saturday because of the problems with the house and rental company. We just stuck it out and made the best of it.

    After getting settled in it's time to head to Ling's. I'm glad we went there even though the new Super Foods was a lot closer. We visited all the markets on this trip and will stick with Ling's unless something changes. They have a much better selection of the items we need. Then to Gilligan's to eat our first meal on the beach. Back to house to chill out and drink a fair amount of Balashi.

    Due to people arriving and departing on different days, we didn't do a whole lot while at the house. Visited the beaches some, took a drive or two to the other side, went down town. Mainly hung out at the pool during the day and partied at night. Spent a couple nights at the Alhabra Casino. Really had a good time playing craps with our group.

    On Friday, our last full day in the house, we rented three jeeps and took off towards Baby Beach. Did our usual stop at JADS and Rodgers Beach. Went to Boca Prins and the National Park. Over to the gold mine smelter ruins and followed the coast to Alto Vista Chapel with lots of stops for photos and sight seeing along the way. We really enjoy the wild side and take our time soaking it all in. Time to head back to the house to get ready to go out to eat. When we got there, someone had added water to the pool and it leaked all over the deck area. The hose was on a timer and they must not have set it right or it was broken Spent the next three hours cleaning it up and pumping the water out. What a great way to spend our last night. At least the owner of the rental co did come over, albeit well after we had cleaned it up. Too late. I didn't want to get into it with him as the damage is done and we can spend what is left of the night drowning our sorrows in ice cold Balashi.

    Saturday comes and it's time to start getting ready to leave this house and move to the Surf Club. With the amount of people it would take us a few trips to get all the luggage moved. Also had to take one person to the airport. We take the first load over fairly early. This way we can go ahead and check in without having to stand in a long line. Finally get all the luggage moved and made the trip to the airport. Now it's time to check out. When the two young ladies arrived to take care of the paper work not one apology or "I'm sorry" They got their money and that was all that mattered. Oh well, lesson learned.

    On to the Surf Club and let the real vacation begin!!! We all get settled in and head to the beach to just chill out for a while before deciding where to eat. One thing I love about staying here is there are so many places within walking distance to dine. Tonight we decided to head back to Tomato Charlie's and hit the casino afterwards.

    Super Bowl Sunday. Up early and hit the beach. Today is chill day. We don't leave the beach. Just soak it all in. This is what it's all about and everyone finally feels as though they are on vacation. We all decide to watch the Super Bowl in the rooms. The S.C. put up a huge screen by the pool. I sat on the balcony and watched it even though we were in the Spyglass tower. It was a little hard seeing when they showed the whole field but we are in Aruba and I try to spend every waking moment outside that I can.

    The rest of the week was basically the same every day. Get up early and hit the beach. Had to make a couple trips to the airport as others departed. (If we ever do this again I'll have them take cabs. I spent way too much time driving back and forth.) Most days we ate breakfast and lunch on the beach. Happy hour was always a hit. Those Slippery Monkeys are pretty good. Weather was great. We did have a sprinkle or two but nothing more. Took the occasional walk down the beach, Had a good time making fun of people wearing bathing suits they shouldn't. After all these years it's still hard to believe people with so much to cover up wear so little.

    Saturday comes and it's time to leave. The two weeks flew by. I'd love to find a way to make time go slower on vacation. If anyone know how, please let me know.

    A few observations:

    We did not see Aloe Man until Friday. I asked where he'd been all week and he said he was selling out before he reached the Surf Club. Good for him.

    Did the stand up paddle with SUP Aruba. Didn't realize this could turn into a pretty good work out. If I lived there I'd do it all the time.

    The Ritz is coming right along. Maybe if I ever hit the lottery we'll give it a try.

    The palapas are a little too close to each other when you have a bunch of loud talking people. We were surrounded by big groups from the New England states. I could tell you each and every ones life story.

    In the past years there had been a fellow that builds amazing sand castles in front of the Ocean Club. He was not there and we missed seeing his works of art.

    Traffic on the back roads to the airport was awful. It was faster waiting to go through downtown.

    Customs was the worse I had seen it in all our trips. We always depart on Saturday and expect a wait but this time was unreal. The line went into the baggage claim area and along three walls.


    I'd give anything if we had not rented the house. After years of listening to me talk about how nice the people of Aruba are, the two in our group that had never been were really disappointed in the way the people of the rental company acted. The one that departed before moving to the Surf Club will not be returning. The one that went with us and spent time at the S.C. is actually talking about buying a timeshare. She got to see how the majority of the people of Aruba really are.

    A big thanks to the people at the Surf Club. Because this was a special once in a life time trip we asked that all three rooms be close by. All we were hoping for was to be in the same building. They put us all on the same floor within a couple doors of each other. Every person we encountered was super nice and polite. I can't say enough good things about them.

    It's back to Aruba in September and we can't wait.

  3. #3
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    Thanks for the trip report. You made the best of it. Too bad for the newbies that visited you. I know you guys just wanted them to enjoy Aruba like the rest of here do. I would also like to read a couple examples why not to try a vills. We Like ABC but if we came with alot of friends we would consider a villa too. Please let us know.
    Thanks
    Sean and Susan

  4. #4
    Senior Member cpjones's Avatar
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    Thanks for the report. It would help others if you shared the rental company problems.... sounds like a good company to avoid. Week 2 sounds like our weeks in Aruba.... be outdoors and enjoy the beach!

  5. #5
    Senior Member hatteras's Avatar
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    Glad to hear you enjoyed the second week of your trip, but sorry to hear that some of your family left with not so good feelings about their visit. Hopefully, they'll decide to give it one more chance and have a much better time. We were there for super bowl and the following week. We left on a Friday and my husband and I thought that customs was the worst we had ever seen. Our line was not as bad as yours, but backed through the luggage room. There were only 4 customs agents working the majority of the time we were in line. After almost an hour, we saw one other agent open up her area. We usually leave on Sundays, which are always very busy, but this was much worse. I'm sure Saturdays are a nightmare.

  6. #6
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    when we first decided to rent a house, I checked out Aruba Happy Rentals. They did not get many good reviews at all (not from this forum, other review places). This was prior to me discovering this wonderful forum. So i went with tried and true VRBO and Homeaway. Our first rental was alright. But afterwards, we have rented at Gold Coast (this will be our 3rd time at Gold coast), and we love it there. But the reviews I had read were pretty much what you said, attentive until you actually got there, then they were basically ghosts when the problems started arising. Even though they had lists of what looked like great houses, I opted against them.

    Please post your reviews about them (if its alright with the forum), so others who go for the first time, won't be turned off by Aruba. They are NOT the Aruba standards. I'd hate to think people walked away thinking this is how it is in Aruba. It is NOT how it is. It is just this rental company.

  7. #7
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    On Sunday I emailed the rental company telling them that the pool pump was burned out as the water was starting to get dirty. Also told them that the bed frame of the king bed in the downstairs bedroom was broken. This is where my sister was going to sleep but they ended up staying in the detached guest room which did not have hot water. We tried to get them to take the master bedroom up stairs but they did not want that since the bath was in the same room and she is an early riser and her husband is not. Also the door handle of the common bathroom kept coming off as well as the hot water handle in the shower. They replied that day and said maintenance would be there tomorrow.

    After waiting for someone to show on Monday I emailed them back asking when they would be there. A little while after that the guys showed up to clean the pool. No repairs.

    On Wed another person showed up to replace the pool pump. Still no maintenance man.

    And of course Friday was the the worst when we came back to water standing all over the pool deck as mentioned earlier. That one really burned us. Luckily my brother and I both have pools so we knew how to lower the water quickly. We also found a broken squeegy, handle and tape and made it all work to get the water off the deck. As stated, the owner did show up around 10:00 that night to check on things but we already had it taken care of just wanted to get on with our last night.

    I still can not believe that neither lady apologized or said "I'm sorry for your troubles" when they came to check us out. This is one company that is all about money and could care less about satisfied customers. And I would be willing to bet that the repairs are still not made.

  8. #8
    Senior Member Arubalisa's Avatar
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    Quote Originally Posted by izzydoesit View Post
    After waiting for someone to show on Monday I emailed them back asking when they would be there. A little while after that the guys showed up to clean the pool. No repairs.
    You are a much better person than me. While on vacation, NEVER in 5 million years would I have EVER waited for someone ELSE'S repair person.

    That should have been the duty of the rental company or the owner of the property.

    Time to head back to the house to get ready to go out to eat. When we got there, someone had added water to the pool and it leaked all over the deck area. The hose was on a timer and they must not have set it right or it was broken Spent the next three hours cleaning it up and pumping the water out. What a great way to spend our last night. At least the owner of the rental co did come over, albeit well after we had cleaned it up.
    Imo you also went above and beyond in cleaning the pool deck. Were you getting paid to do this kind of maintenance? Again, I would have left the mess for the owner or the agency to clean up.

    Shame on them! You paid your hard earning money to be treated like this?

  9. #9
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    Quote Originally Posted by Arubalisa View Post
    You are a much better person than me. While on vacation, NEVER in 5 million years would I have EVER waited for someone ELSE'S repair person.

    That should have been the duty of the rental company or the owner of the property.



    Imo you also went above and beyond in cleaning the pool deck. Were you getting paid to do this kind of maintenance? Again, I would have left the mess for the owner or the agency to clean up.

    Shame on them! You paid your hard earning money to be treated like this?
    We just tried to make the best of the situation and not let it totally ruin our time at the house. If it were not for the fact that we had a second week at the S.C. things would have been a whole lot different.

    And by the way, I stated to them that I did not charge them for cleaning up. Didn't matter one bit. As I said, they got their money and that's all that mattered.

    I have tried every way I know of to find the owner of the house as I am sure they did not make them aware of everything even though they say they did. I know if I were the owner I would offer some compensation for all the troubles.

  10. #10
    Senior Member cpjones's Avatar
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    It's always good to know who to avoid! Sorry it was at your expense.

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