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Thread: Arrival Date Confusion at Divi

  1. #11
    Senior Member robin's Avatar
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    Nov 2016
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    Glad it all worked out.

    A few years ago we exchanged one of our timeshares for a place in Mexico. My husband got a call from them a few weeks before because we had change our dates, which we had not done. He was freaking out saying that I didn't change anything. The woman kept saying your wife called and changed it. He told her I had not. She's then says that she has right in front of her that his wife, Michele called and changed our reservations. My name is Robin,(although my middle name is Michele). He informs her my name is not Michele. She then puts on her glasses and realized she called the wrong person on the list-she called us rather than the person below or above us on the list.

  2. #12
    Senior Member Aruba4ever's Avatar
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    glad it worked out!

  3. #13
    Senior Member Sue M.'s Avatar
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    Happy that you got everything fixed and you can now relax.

  4. #14
    Senior Member DiviDiviFan's Avatar
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    Quote Originally Posted by hockeymom23 View Post
    I had changed our dates a few months ago because we couldn't get decent flights. I received the confirmation, but it had the wrong date on it. I called and they said they'd send me a new email. I waited a few days and nothing. I called back and got a very nice young lady who understood me freaking out, and sent me a new arrival email. I'm wondering now if we are all set though? I have the confirmation email so I would assume they would have to honor it, but I think I will email again just to confirm!
    It may help you relax if you email again just to be extra sure. Do you email the divi to request a special room, if so make sure you re-send your request with your new date. Sorry we will miss you by a couple of weeks was hoping to be there the same time. Your trip is coming up quick you must be super excited!

  5. #15
    Senior Member DiviDiviFan's Avatar
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    Quote Originally Posted by Andrea J. View Post
    Glad it all worked out for the best!

    So, how to call long distance/internationally for CHEAP.
    SKYPE

    you can addit it to your computer, or your smartphone.
    i have found it is a godsend.
    Thanks for the Skype tip! I would definitely have called myself if I could have.

  6. #16
    Senior Member hockeymom23's Avatar
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    Nov 2016
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    I did a room request a few weeks ago. I just looked at it and I did indicate my new arrival date. Hopefully we will be all set. I'm probably just overthinking this as I'm so excited to be going back after 5 years. I wish you were going to be there at the same time also. But at least I can relive my trip through your trip report a few weeks later!

    Quote Originally Posted by DiviDiviFan View Post
    It may help you relax if you email again just to be extra sure. Do you email the divi to request a special room, if so make sure you re-send your request with your new date. Sorry we will miss you by a couple of weeks was hoping to be there the same time. Your trip is coming up quick you must be super excited!
    Hopefully we'll be back in Spring 2018

  7. #17
    Senior Member DiviDiviFan's Avatar
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    Thanks for reminding me Hockeymom to resubmit my room request just to be safe. Never guaranteed of course but have only been disappointed once usually always get my favorite room. Even after the once year I did not get it moved 2 days later once it was freed up. Funny how we become creature of habits and like our certain rooms.

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