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Thread: Hilton reviews

  1. #1
    Aruba since 1979
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    Hilton reviews

    Have any forum members been to the Hilton (formerly Radisson)?
    Even if only for a meal or a few rolls of the dice @ the casino.
    Many here would love your opinions.


  2. #2
    Senior Member TEAMARUBA's Avatar
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    August 13th to 18th. Booked as Radisson, changed to Hilton right after we booked it. Actually stayed there many moons ago when it was the Golden Tulip. Stayed in Tower C, no complaints at all. Room was very nice, larger than the Tam's which has been our go to place for years now. Furniture was updated recently, bathroom was large and clean. Unfortunately did not eat at any of the restaurants there so I cannot comment. The pool was fantastic, best part of the property is you can book a palapa. If you want to wait on line every night you can do it for free, we opted for the pre-pay and we had the same one for the whole trip, towel service and chair set-up included. Cannot even begin to tell you what that is worth !!!!! Charged us $35.00 per day, first day free. Location was key, was able to walk to most of our restaurants and finished off almost every night at Soprano's. After being such a low rise guy for a while now I have to admit I would go back there in a minute, I missed alot of the nightlife activities they have over there, and lets not forget our mid-day hang-out across the street. Amore Mio, absolutely fantastic place for lunch and they serve Santa Margherita ....enough said !!!!

  3. #3
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    We were there in August, of course the Hilton sign was taken down and a projection of the Hilton name was up on the buildings. There was painting going on in the lobby, all the wood paneling was being painted. New prints being put up on the walls of the lobby. There was also a outside cleaning company hired by the Rad prior to the sale, working with hotel employees. I was told that any changes would be made starting this month. Maybe some retirements and new hires ?? Things will change, some will like it or others not.

  4. #4
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    Just returned from a week stay. I was so disappointed. It is not the Radisson just taken over by the Hilton. The Hilton is doing work without letting guests know. The week there the elevators were down all week usually from 7am - 4pm. They would come up and down but you never knew when that was. When there was no power, no A/C either. The floors were soaked from heat and humidity and all we heard all week was "Sorry for the inconvenience." It did us no good given we were on the 7th floor with a handicap person who couldn't walk up the stairs. Never mind, I'm on vacation and I don't want to walk up 7 flights of stairs either. The hotel is in the process of being painted, so you may wake up to looking out the balcony at some scaffolding also. Before we arrived, the water was up and down as they were working on that. A couple of workers said the whole hotel is going to be renovated, but no shut down so look out if going to stay there. You will never know what you will be looking at. They will give you a paper one day with what is happening, but after that you don't get anything and the paper is for only one day - or so you think. I think it's the Hyatt for me next time around.

  5. #5
    Senior Member cpjones's Avatar
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    Quote Originally Posted by Caron View Post
    Just returned from a week stay. I was so disappointed. It is not the Radisson just taken over by the Hilton. The Hilton is doing work without letting guests know. The week there the elevators were down all week usually from 7am - 4pm. They would come up and down but you never knew when that was. When there was no power, no A/C either. The floors were soaked from heat and humidity and all we heard all week was "Sorry for the inconvenience." It did us no good given we were on the 7th floor with a handicap person who couldn't walk up the stairs. Never mind, I'm on vacation and I don't want to walk up 7 flights of stairs either. The hotel is in the process of being painted, so you may wake up to looking out the balcony at some scaffolding also. Before we arrived, the water was up and down as they were working on that. A couple of workers said the whole hotel is going to be renovated, but no shut down so look out if going to stay there. You will never know what you will be looking at. They will give you a paper one day with what is happening, but after that you don't get anything and the paper is for only one day - or so you think. I think it's the Hyatt for me next time around.
    Disturbing....... the lack of communication makes it worse. The Radisson was renovated 5 or 6 years ago... painted then too.

  6. #6
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    lack of communications and those elevator inconveniences are inexcusable.

    i hope that a detailed letter from you goes to management.

    Quote Originally Posted by Caron View Post
    Just returned from a week stay. I was so disappointed. It is not the Radisson just taken over by the Hilton. The Hilton is doing work without letting guests know. The week there the elevators were down all week usually from 7am - 4pm. They would come up and down but you never knew when that was. When there was no power, no A/C either. The floors were soaked from heat and humidity and all we heard all week was "Sorry for the inconvenience." It did us no good given we were on the 7th floor with a handicap person who couldn't walk up the stairs. Never mind, I'm on vacation and I don't want to walk up 7 flights of stairs either. The hotel is in the process of being painted, so you may wake up to looking out the balcony at some scaffolding also. Before we arrived, the water was up and down as they were working on that. A couple of workers said the whole hotel is going to be renovated, but no shut down so look out if going to stay there. You will never know what you will be looking at. They will give you a paper one day with what is happening, but after that you don't get anything and the paper is for only one day - or so you think. I think it's the Hyatt for me next time around.

  7. #7
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    Quote Originally Posted by Andrea J. View Post
    lack of communications and those elevator inconveniences are inexcusable.

    i hope that a detailed letter from you goes to management.
    a detailed letter will not get you anywhere, I had an issue there, which I will not speak about right now, spoke with numerous hotel management and it is what it is, foreign traveler on a island. There's not much you can do.

  8. #8
    Aruba since 1979
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    well that is unfortunate

    customer/guest services an oxymoron?
    Quote Originally Posted by hvy747 View Post
    a detailed letter will not get you anywhere, I had an issue there, which I will not speak about right now, spoke with numerous hotel management and it is what it is, foreign traveler on a island. There's not much you can do.

  9. #9
    CK1
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    Just out of curiosity I checked the reviews on Tripadvisor. To my surprise, the reviews vary from very bad to very good, all in the same time frame! Some customers describe the situation as mentioned here (no A/C, construction going on, elevator not working properly etc). Then, some other customers praise the Hilton as if they had the time of their lives! I think all this makes it hard for someone to decide if they should book or not?

  10. #10
    Senior Member WaltVB's Avatar
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    Deplorable conditions are definitely unacceptable. With such a variation could the good T/A reviews be company planted? We know from CindyO's experience T/A reviews can be very skewed. What will get their attention is a sharp decline in bookings, they are certainly not the only game in town. Sorry Radisson folks, but you need to hit the Hilton in their wallets, that will get their attention. Maybe stay on Eagle Beach for a change in venue

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