There was a break-in at the Divi Links where the unit was entered into while the occupant was sleeping.
Google "robbed Divi links aruba".
I know the person who was robbed. She is reputable, she is a longtime Divi owner vacationing in Aruba 3-4 times a year for a total of 6 weeks a year. This incident frightened her very badly. Can you imagine some stranger coming in and walking around your bedroom?
Yes, her belongings were out in the open in preparation for going to the beach. HOWEVER to have your room entered while you are in it and asleep?????
She went above and beyond trying to get compensation for her lost belongings. Divi basically said, and I saw copies of the communications, "too bad, those are the risks you take".
It took a lot of long consideration for her to go public.
It took security 45 minutes to arrive and the police took over 1.5 hours to arrive. The police told her it happens "often".
We ourselves called security while at the Tamarijn a year ago July for squatters on my grandmother's patio. From my trip report:
A security issue which troubled us were squatters on our patio. The Aloe Man being the exception, NO where else have we stayed in ARUBA where anyone was hawking services on the beach, never mind using our chaises, etc. One afternoon my dh went to exchange some beach towels. My mother and I were sitting under the shade of our palapa as would my dh upon his return. A hair braider was chatting up business with a couple on the beach who were not wearing all inclusive bracelets, but in my opinion, beside the point anyway. The braider came up and asked my mother if she could use the shade to braid the woman's hair and my mother said, "No, my son-in-law is returning and we won't have the room for 5 people." She went back and forth with my mother, "it would only be for a few minutes" but the braider finally gave up.
Now keep in mind we were at the Tamarijn with my 99 yo grandmother who happened to be in her room which was adjacent to the palapa taking a nap. There was always one person there at the palapa at all times and the slider door was open so we could go in and check on my grandmother when she was napping or resting. The hair braider decided there was just enough shade on my grandmother's patio to take her client there and use the patio and chairs to do the braiding. I got up and walked to the front desk to ask them to call security. Remember the hair braider said it would only be a "few minutes"? When security showed up 40 minutes later, the braider and client were still on the patio. Security asked the braider's client if they were staying at the Tamarijn. They were not. Do you really mean to tell me that if the hair braider's client had been a guest of the Tamarijn that it would have been okay to just use someone/anyone's patio? Maybe it is me and I am looking at this the wrong way, sure palapas are first come, first served, but should strangers be permitted to use just anyone's patio like that?
Should it have taken security 40 minutes to respond?
Our family would have a difficult time in ever going back to any of the Divi properties. We were even told that the highly promoted shuttle service which is listed as an amenity is a "privilege" and not a "right". This is just one example besides what happened to my friend, that the attitude among management and staff has become nonchalant and indifferent. Yes, there are some good long time devoted employees and they are not to be overlooked, but after 5 visits or a first visit you should at least feel secure.
Forum member ArubaAmy recently detailed here in the forum about her rental car being broken into at the Amsterdam Manor a few years back. Security at the Amsterdam Manor was on scene so quickly the thieves didn't have time to hot wire the ignition. And THAT was a car not a hotel room. Shame on Divi for taking so long to respond to such a serious issue which could have been life threatening.