We're staying at the Divi Phoenix right now. Got here Sunday Nov 22nd & on Tuesday, the 24th of November, lost $200 out of the room safe. Security people very nice - but they say that no one could have opened the safe without having our combination. Well, we're out $200. The safe has a pin lock, with a number that we pick. It also has a card swipe that no one seems to know anything about. They say (Staff) that they have no programmed swipe cards. Their literature says otherwise, indicating that all of their time share owners have a safe card. Also, there is a scanner connector underneath the card swipe - presumably for "maintenance staff" use only.
I'm wondering if anyone has had similar problems here ... ??? I have to say that the weather is great, the Staff seem the best, everyone is friendly & 'no one has ever heard of anything like this happening' ... it gets a bit hard to recommend when $$$ are disappearing from the room safe. Don't know what to make of it. I've read other reviews of non-Divi properties here in Aruba where the room safe proved to be a $$$ sieve
Any advice or thoughts would be appreciated!!! Last night, Nov 30th, met the local Aruba police. They were leaving the Phoenix after taking a statement from a couple that had lost $130 out of their safe - same story as ours. They took my statement as well. They were perplexed; their police report will be available to me today.