I am wondering what experiences other owners have had with the local insurance companies/brokers. Our original broker was taken over by a larger firm and since then, the service has been very slow. Anyone have any great recommendations?
The original brokerage we were with became insolvent due to one of the managers embezzling money collected as premiums and therefore they were taken over.. We have a claim in process with the company who took over the business. It is almost impossible to get emails responded to and they made no attempt to obtain the police report in over a month. It took friends on the island to pickup the police report and hand deliver it to the company. They have had it now for weeks and simple emailed inquiries are being ignored. ITIE and David, have you had to place a claim with New India?
Hi John, yes we did place a claim with New India, it was a motor insurance claim. It was a straightforward claim as somebody crashed into our car due to not respecting a stop sign. It was processed quite quickly and without problems. Luckily we did not have to make a home claim. As you know, sometimes in Aruba you have to take some initiative and not let things move on their own pace, or it might take a long time to get sorted. Best of luck!
We also had a claim when our home was burglarized several years ago. Our claim was settled within one week. A representative responded to our home the following day after the burglary. They were extremely helpful and made the process very easy.