Community Forum

*Andrea J.* · 12-05-2009, 06:49 PM

we were in FLA for the past 16 days. weather lousy, rainy, cool and not ideal at all.
Let me tell you of our last 7 days at the Sheraton Vistana Villages on S international dr just south of Orlando.

This was used on an INTERVAL CERTIFICATE

We checked in to our unit 1 -104 and there was a huge ball of hair in both showers.
They then moved us to unit 1 -205 and there were filthy bedding urine stains on comforters.
Then they moved us to unit 1-105 and all appeared borderline acceptable.
I called housekeeping to ask for an additional blanket and was told to "turn up the heat"
I had internet issues and it was a nightmare and the customer service folks were rude and unhelpful
This was a 2 bedroom unit with "fully applianced and full kitchen, 'cept it did not have a can opener, cork screw, pot holders, pots/pans, casserole dishes, mixing bowls. Pretty much it had plates, flatware and coffee mugs and the coffeemaker worked!
There was NO toilet paper or paper towels or tissues.
No working remotes for any of the 3 tvs.
Please Please stay far away from this place.
I went for almost FREE and it was definately NOT worth it.
The pool filter in the "quiet pool" was not working at all on Tuesday and still they operated the pool with tons of people using it and it was FILTHY.

At no time was any of this even laughable.
the term customer service was an oxymoron at that place.

Today when we checked out, they charged us $5 for the USA TODAY which we did not even see. We finally won the dispute but checking out at 4 am and they show me that charge on my folio I was not too pleasant. I had to beg to have it removed.

30 buildings
40 1 and 2 bedroom units per building
congested parking
1 pool operational (but the weather was lousy)
during the timeshare presentation, i told everyone who would listen how disgusting the place was and it was not worth $15 and especially not worth $15,000

yuk yuk yuk

trying to categorize it and have a report ready for tripadvisor

*Arubalisa* · 12-05-2009, 07:02 PM

OMG !!!!!!

I would have come home early

Either way you were missed and we are glad you are back.

Liz - Aruba Lover · 12-05-2009, 07:19 PM

what a nightmare!

aruba here I come · 12-09-2009, 10:56 AM

I would have so been out of there..... I hope it didn't cost you much......

purpleangel · 12-09-2009, 11:55 AM

That's absolutely horrible! I would write a letter to the powers that be and copy in everybody under the sun!!

Jarubian · 12-09-2009, 03:17 PM

Andrea you put up with more that I could have. I am glad you are back next time its just Aruba. HAHA.

12-05-2009, 06:49 PM	#1 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor/passions beach bar, Hung Paradis, alto vista chapel, madam janettes, big porch at B55 Posts: 13,258 Images: 80	Sheraton Vistana Villages we were in FLA for the past 16 days. weather lousy, rainy, cool and not ideal at all. Let me tell you of our last 7 days at the Sheraton Vistana Villages on S international dr just south of Orlando. This was used on an INTERVAL CERTIFICATE We checked in to our unit 1 -104 and there was a huge ball of hair in both showers. They then moved us to unit 1 -205 and there were filthy bedding urine stains on comforters. Then they moved us to unit 1-105 and all appeared borderline acceptable. I called housekeeping to ask for an additional blanket and was told to "turn up the heat" I had internet issues and it was a nightmare and the customer service folks were rude and unhelpful This was a 2 bedroom unit with "fully applianced and full kitchen, 'cept it did not have a can opener, cork screw, pot holders, pots/pans, casserole dishes, mixing bowls. Pretty much it had plates, flatware and coffee mugs and the coffeemaker worked! There was NO toilet paper or paper towels or tissues. No working remotes for any of the 3 tvs. Please Please stay far away from this place. I went for almost FREE and it was definately NOT worth it. The pool filter in the "quiet pool" was not working at all on Tuesday and still they operated the pool with tons of people using it and it was FILTHY. At no time was any of this even laughable. the term customer service was an oxymoron at that place. Today when we checked out, they charged us $5 for the USA TODAY which we did not even see. We finally won the dispute but checking out at 4 am and they show me that charge on my folio I was not too pleasant. I had to beg to have it removed. 30 buildings 40 1 and 2 bedroom units per building congested parking 1 pool operational (but the weather was lousy) during the timeshare presentation, i told everyone who would listen how disgusting the place was and it was not worth $15 and especially not worth $15,000 yuk yuk yuk trying to categorize it and have a report ready for tripadvisor Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer. Last edited by Andrea J.; 12-05-2009 at 08:13 PM.

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12-05-2009, 07:02 PM	#2 (permalink)
Arubalisa Moderator Join Date: May 2007 Location: Boca Catalina Posts: 10,685 Images: 174	OMG !!!!!! I would have come home early Either way you were missed and we are glad you are back. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Aruba Bound! ~ Blogging to Aruba ~ Hoosier Kitties ~ Our-Cruises ~ Pictures of Aruba

12-05-2009, 07:19 PM	#3 (permalink)
Liz - Aruba Lover Senior Member Join Date: May 2007 Posts: 1,351	what a nightmare! Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ http://dinearuba.com

12-09-2009, 10:56 AM	#4 (permalink)
aruba here I come Senior Member Join Date: Feb 2009 Age: 43 Posts: 297 Images: 6	I would have so been out of there..... I hope it didn't cost you much...... Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook

12-09-2009, 11:55 AM	#5 (permalink)
purpleangel Senior Member Join Date: Jun 2009 Age: 55 Posts: 402	That's absolutely horrible! I would write a letter to the powers that be and copy in everybody under the sun!! Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Darlene

12-09-2009, 03:17 PM	#6 (permalink)
Jarubian Senior Member Join Date: Jul 2008 Location: Renaissance Hotel, Baby Beach Posts: 434 Images: 3	Andrea you put up with more that I could have. I am glad you are back next time its just Aruba. HAHA. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Love Aruba