When my son was trying out for the OSU marching band last summer it was a 4 day process for which I wanted to be sure he had a decent bed to sleep in and food to eat as it was his first time (this year, he's staying with "someone" and he can fend for himself), I booked a hotel in Columbus a few miles from the university. We had seen the hotel on many previous visits to Columbus, and it was right off the highway. When we arrived the day before tryouts, there was a sign indicating that the bridge over the highway, that we would absolutely have to use to get back and forth each of the 4 days of tryouts, would be closed beginning the next day. While my son was at evening rehearsal that next day I decided to go check out the detour so I was familiar with it. Welllll, the detour took 15 minutes and went through an area in which I didn't feel safe. At one traffic light, a man walked up to my car and beat on the hood. I decided that I didn't want the extra travel time to and from nor did I want to drive through that neighborhood each day.
I talked to the very nice desk clerk, assured her it was no fault at all with the hotel, but I needed to move. I knew there was another Holiday Inn closer to the university and I asked her if it was the same franchise. It was and SHE took care of changing my reservation.
What is actually comical about this whole thing is that my son and I had "moved into" our room, unpacked, set up the computers, filled the mini fridge, etc the night before. Now I had 1/2 hour before he needed picked up. I had to repack, unload the fridge back into the cooler, drag my suitcase, his suitcase, instrument, garment bag with his dress clothes, cooler, computers, pack the car and get back to pick him up. He had no idea what I had done. The look on his face was priceless when he walked up to the car packed to the brim with our belongings and said, "What's with all our crap in the car?"
People ask why we use IHG properties. The girl that helped me out is one of the reasons. They have always been helpful with us. We have had a few occasions being stuck at airports, or needing accommodations in a location we are not familiar with and they have gone out of their way to help us.