we rented one of our lacabana units to a person that lives here near us.
she and her husband both in their 70s.
they booked our unit with a friday check in (yesterday)
they got to tampa international yesterday for an aa flight to mia and then on to aua.
BUT, they messed up.
their flight was orlando to mia to aua.
aa accommodated them 100% at no additional charge.
aa put them on a tampa to miami flight and then on to aruba.
aa was helpful and awesome and corrected their return flight too, no additional charge.
these nice folks typically fly out of tampa and in the excitement and confusion of travel they went to tampa international instead of orlando international.
People are always quick to shout from the mountain tops when a company screws up. Thanks for posting about a company going above and beyond in helping someone even when the mistake was not their own. Goodwill wins all of the time.
AA did us right during a storm at home. Our flight got canceled and they automatically booked us another flight a day later.
Thanks for sharing another nice story concerning them.
Ya done good again AA!
wonder what is going to happen once they become part of USAirways..???
do not really have problems with usair, but the bigger you get the harder it is to remember the customers are what makes your paychecks....