I hate to be a complainer however I think its important people are aware of terrible service. We were leaving Aruba this past Sunday booked on an Airtran flight that had a connection in Atlanta. Our flight arrived and shortly after it came into Aruba we were told that we could not board because the plane was having a technical problem they had a medical emergency and had depleted the plane of enough oxygen to return with passengers. We were told they would fly another plane in and we would leave at 10 pm. A short time later we learned that this medical emergency was actually a woman who is on oxygen that got on the plane without enough oxygen and apparently when the crew learned this rather than turn the plane around or land and let her off in Miami they continued and let her use all the oxygen. We were originally scheduled to leave the island at 3:30pm in the afternoon. We were told we could not leave the airport and had to wait. I kept checking airtrans website and soon learned that the flight was being moved up until midnight. When I addressed this with airtran staff I was told immigration would not stay open and we had to wait an additional 2 hours. It was horrible we were given vouchers for food in the airport but everything was closing. A short time later the website moved the flight to 1:30 am so we could land in Atlanta closer to 6am so we could go through immigration again because we were cleared on a different day! We were connecting to Boston when we landed in Atlanta and I was told there were 36 seats on a 9am flight. At some point those were taken and we would not be able to leave Atlanta until 2pm.
When we finally left the island at 1:30 in the morning the crew from Airtran sent on the "rescue mission" as they called it could not believe that this had happened and all agreed the woman should have not been allowed to continue on the plane at the inconvenience of approximately 200 people that had children sleeping on the floor of the airport. When we finally landed in Atlanta we were given vouchers for a hotel to sleep for a few hours while waiting for our connections. Then Airtran gave us each a 100.00 voucher for further travel (give me a break) never ever again finally got home at 7 pm the next night what a lousy way to end a great vacation!!