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Thread: American Airlines came through for the O's

  1. #1
    Senior Member cindyo's Avatar
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    American Airlines came through for the O's

    I would like to take this time to thank AMERICAN AIRLINES for the outstanding way they handled our situation. We could not fly on 11/7....

    We were obviously devestated with Rob's accident and were more distressed over the airline's original handling of our booked frequent flyer tickets.

    I would like everyone on the board to know that AA came through for us and we appreciate it. We weren't penalized and they were very accomodating handling of our new flights in December.

    KUDOS to American Airlines !!!!

  2. #2
    Senior Member Liz - Aruba Lover's Avatar
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    Glad everything worked out for you guys.

  3. #3
    Aruba since 1979
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    Andrea J.'s Avatar
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    the good guys prevailed


    every large corporation has PEOPLE that are regular folks

    by AA doing the right thing has caused you, the Os to have much goodwil towards AA

    by doing the right thing the Os are committed AA customers and will spread the word of goodwill

    a win win

    get better rob

  4. #4
    Senior Member rob o's Avatar
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    Quote Originally Posted by Andrea J. View Post

    by AA doing the right thing has caused you, the Os to have much goodwil towards AA
    AA did right by us, though it was a long, difficult process that required persistence.

    Just like most large companies, if you try hard enough you can find a person with the confidence and intelligence to do the right thing......you just need to find the right person.

    I will fly American again....
    Last edited by rob o; 10-31-2009 at 06:37 PM.
    Please contact via e-mail at arubarennowner@gmail.com



  5. #5
    Aruba since 1979
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    Andrea J.'s Avatar
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    yes it undoubtedly required persistence

    but, i am sure that you always acted as the "better person" and kept your cool.

    catching the flies with honey is so much better than using vinegar.

  6. #6
    Senior Member Arubalisa's Avatar
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    Way to go AA

  7. #7
    Senior Member rob o's Avatar
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    Quote Originally Posted by Andrea J. View Post

    i am sure that you always acted as the "better person" and kept your cool.

    catching the flies with honey is so much better than using vinegar.

    I think that is key.....if you are rude and obnoxious, I bet they find a way to put a note in your record....then, you are cooked.
    Please contact via e-mail at arubarennowner@gmail.com



  8. #8
    Senior Member sunworshipperII's Avatar
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    Oh thats good so you guys are going in Dec .....awesome








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  9. #9
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    Thats just wonderful!

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