Community Forum

cindyo · 10-31-2009, 06:18 PM

I would like to take this time to thank AMERICAN AIRLINES for the outstanding way they handled our situation. We could not fly on 11/7....

We were obviously devestated with Rob's accident and were more distressed over the airline's original handling of our booked frequent flyer tickets.

I would like everyone on the board to know that AA came through for us and we appreciate it. We weren't penalized and they were very accomodating handling of our new flights in December.

KUDOS to American Airlines !!!!

Liz - Aruba Lover · 10-31-2009, 06:27 PM

Glad everything worked out for you guys.

*Andrea J.* · 10-31-2009, 06:51 PM

the good guys prevailed

every large corporation has PEOPLE that are regular folks

by AA doing the right thing has caused you, the Os to have much goodwil towards AA

by doing the right thing the Os are committed AA customers and will spread the word of goodwill

a win win

get better rob

rob o · 10-31-2009, 07:32 PM

Quote:

Originally Posted by Andrea J.

by AA doing the right thing has caused you, the Os to have much goodwil towards AA

AA did right by us, though it was a long, difficult process that required persistence.

Just like most large companies, if you try hard enough you can find a person with the confidence and intelligence to do the right thing......you just need to find the right person.

I will fly American again....

*Andrea J.* · 10-31-2009, 07:50 PM

yes it undoubtedly required persistence

but, i am sure that you always acted as the "better person" and kept your cool.

catching the flies with honey is so much better than using vinegar.

*Arubalisa* · 10-31-2009, 08:09 PM

Way to go AA

rob o · 10-31-2009, 08:56 PM

Quote:

Originally Posted by Andrea J.

i am sure that you always acted as the "better person" and kept your cool.

catching the flies with honey is so much better than using vinegar.

I think that is key.....if you are rude and obnoxious, I bet they find a way to put a note in your record....then, you are cooked.

sunworshipperII · 11-01-2009, 08:08 PM

Oh thats good so you guys are going in Dec .....awesome

Pattyt · 11-02-2009, 05:31 PM

Thats just wonderful!

10-31-2009, 06:18 PM	#1 (permalink)
cindyo Senior Member Join Date: May 2007 Location: Reniassance Island Posts: 3,521 Images: 138	American Airlines came through for the O's I would like to take this time to thank AMERICAN AIRLINES for the outstanding way they handled our situation. We could not fly on 11/7.... We were obviously devestated with Rob's accident and were more distressed over the airline's original handling of our booked frequent flyer tickets. I would like everyone on the board to know that AA came through for us and we appreciate it. We weren't penalized and they were very accomodating handling of our new flights in December. KUDOS to American Airlines !!!! Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Cindyo Family Poolside at the Rennaissance suites April 2010 Family with Bully, arubalisa & family Next Aruba trip in Next Aruba trip in

ADVERTISMENT

10-31-2009, 06:27 PM	#2 (permalink)
Liz - Aruba Lover Senior Member Join Date: May 2007 Posts: 1,351	Glad everything worked out for you guys. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ http://dinearuba.com

10-31-2009, 06:51 PM	#3 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor beach bar, alto vista chapel, cooks restaurant, madam janettes, big porch at B55 Posts: 12,007 Images: 74	the good guys prevailed every large corporation has PEOPLE that are regular folks by AA doing the right thing has caused you, the Os to have much goodwil towards AA by doing the right thing the Os are committed AA customers and will spread the word of goodwill a win win get better rob Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer.

10-31-2009, 07:50 PM	#5 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: renaissance island, eagle beach, amsterdam manor beach bar, alto vista chapel, cooks restaurant, madam janettes, big porch at B55 Posts: 12,007 Images: 74	yes it undoubtedly required persistence but, i am sure that you always acted as the "better person" and kept your cool. catching the flies with honey is so much better than using vinegar. Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Please, I'll have a Grande' decaf Mocha Latte' with a shot of liquid tranquilizer.

10-31-2009, 08:09 PM	#6 (permalink)
Arubalisa Moderator Join Date: May 2007 Location: Boca Catalina Posts: 10,108 Images: 167	Way to go AA Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ Aruba Bound! ~ Blogging to Aruba ~ Cat Resource Directory ~ Our-Cruises ~ Pictures of Aruba

11-01-2009, 08:08 PM	#8 (permalink)
sunworshipperII Senior Member Join Date: Sep 2007 Location: Palm Beach, The Marriotts lazy river Posts: 977	Oh thats good so you guys are going in Dec .....awesome Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook __________________ [/url]

11-02-2009, 05:31 PM	#9 (permalink)
Pattyt Member Join Date: Oct 2009 Posts: 30	Thats just wonderful! Share Share this post on Digg Del.icio.us Technorati Twitter Share Post on Facebook