American Airlines came through for the O's

cindyo · 10-31-2009, 06:18 PM

I would like to take this time to thank AMERICAN AIRLINES for the outstanding way they handled our situation. We could not fly on 11/7....

We were obviously devestated with Rob's accident and were more distressed over the airline's original handling of our booked frequent flyer tickets.

I would like everyone on the board to know that AA came through for us and we appreciate it. We weren't penalized and they were very accomodating handling of our new flights in December.

KUDOS to American Airlines !!!!

*Liz - Aruba Lover* · 10-31-2009, 06:27 PM

Glad everything worked out for you guys.

*Andrea J.* · 10-31-2009, 06:51 PM

the good guys prevailed

every large corporation has PEOPLE that are regular folks

by AA doing the right thing has caused you, the Os to have much goodwil towards AA

by doing the right thing the Os are committed AA customers and will spread the word of goodwill

a win win

get better rob

rob o · 10-31-2009, 07:32 PM

Quote:

Originally Posted by Andrea J.

by AA doing the right thing has caused you, the Os to have much goodwil towards AA

AA did right by us, though it was a long, difficult process that required persistence.

Just like most large companies, if you try hard enough you can find a person with the confidence and intelligence to do the right thing......you just need to find the right person.

I will fly American again....

*Andrea J.* · 10-31-2009, 07:50 PM

yes it undoubtedly required persistence

but, i am sure that you always acted as the "better person" and kept your cool.

catching the flies with honey is so much better than using vinegar.

*Arubalisa* · 10-31-2009, 08:09 PM

Way to go AA

rob o · 10-31-2009, 08:56 PM

Quote:

Originally Posted by Andrea J.

i am sure that you always acted as the "better person" and kept your cool.

catching the flies with honey is so much better than using vinegar.

I think that is key.....if you are rude and obnoxious, I bet they find a way to put a note in your record....then, you are cooked.

sunworshipperII · 11-01-2009, 08:08 PM

Oh thats good so you guys are going in Dec .....awesome

Pattyt · 11-02-2009, 05:31 PM

Thats just wonderful!

10-31-2009, 06:18 PM	#1 (permalink)
cindyo Senior Member Join Date: May 2007 Location: Reniassance Island Old Man and the Sea Restaurant Posts: 3,249 Images: 72	American Airlines came through for the O's I would like to take this time to thank AMERICAN AIRLINES for the outstanding way they handled our situation. We could not fly on 11/7.... We were obviously devestated with Rob's accident and were more distressed over the airline's original handling of our booked frequent flyer tickets. I would like everyone on the board to know that AA came through for us and we appreciate it. We weren't penalized and they were very accomodating handling of our new flights in December. KUDOS to American Airlines !!!! __________________ Cindyo Family at Rennaissance Island April 2009 Next Aruba trip in \ 13th visit Dec 2009 14th visit April 2010

10-31-2009, 06:27 PM	#2 (permalink)
Liz - Aruba Lover Moderator Join Date: May 2007 Posts: 1,323	Glad everything worked out for you guys. __________________ http://dinearuba.com Aruba Lover since 1985

10-31-2009, 06:51 PM	#3 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: eagle beach alto vista chapel arashi beach amsterdam manor beach bar LePonderosa or Gold Mine Ranch about 30' off shore @ eagle beach..ahhhh Posts: 4,203 Images: 40	the good guys prevailed every large corporation has PEOPLE that are regular folks by AA doing the right thing has caused you, the Os to have much goodwil towards AA by doing the right thing the Os are committed AA customers and will spread the word of goodwill a win win get better rob __________________ Aruba Jan 21 for 2 weeks!

10-31-2009, 07:50 PM	#5 (permalink)
Andrea J. Aruba since 1979 Moderator Join Date: May 2007 Location: eagle beach alto vista chapel arashi beach amsterdam manor beach bar LePonderosa or Gold Mine Ranch about 30' off shore @ eagle beach..ahhhh Posts: 4,203 Images: 40	yes it undoubtedly required persistence but, i am sure that you always acted as the "better person" and kept your cool. catching the flies with honey is so much better than using vinegar. __________________ Aruba Jan 21 for 2 weeks!

10-31-2009, 08:09 PM	#6 (permalink)
Arubalisa Moderator Join Date: May 2007 Posts: 6,604 Images: 68	Way to go AA __________________ Aruba Bound! ~ Hoosier Kitties ~ Our-Cruises ~ Blogging to Aruba Back to paradise Trip #19

11-01-2009, 08:08 PM	#8 (permalink)
sunworshipperII Senior Member Join Date: Sep 2007 Location: Palm Beach, The Marriotts lazy river Posts: 320	Oh thats good so you guys are going in Dec .....awesome __________________

11-02-2009, 05:31 PM	#9 (permalink)
Pattyt Junior Member Join Date: Oct 2009 Posts: 6	Thats just wonderful!