My wife and I are flying to Aruba on 4/16 for our annual two weeks.
As we usually do, we book in September the previous year for the flights and had confirmed seats next to each other
Usually after the Spring Forward time change, AA changes flight times and we checked this yesterday. This is usually accompanied by an email from them.
Imagine our surprise yesterday when, not only did the time AND plane type change, but that I had an assigned seat (2B) for a row that does not exist! The 737-800 starts with row 3. My wife was assigned a seat in Row 4. The affected flight is BOS to MIA. Our remaining connections were not affected.
Have been on multiple calls with Customer Service staff and one very snippy supervisor and as it stands right now am waiting for a contact back from the "Seat Dept." who apparently don't work weekends. The flight is apparently full, so that obviously complicates things. An acceptable compromise is to find a seat somewhere on the flight so that at the least, we can arrive together in MIA.
Am wondering if any of you have had similar issues and what your experience was to resolve them?
The added stress comes, unfortunately, after a tough, emotional couple of weeks for us and certainly doesn't help.
Thanks for any suggestions.