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Thread: Bumped from First Class on AA Flight - Looking for suggestions

  1. #1
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    Bumped from First Class on AA Flight - Looking for suggestions

    My wife and I are flying to Aruba on 4/16 for our annual two weeks.

    As we usually do, we book in September the previous year for the flights and had confirmed seats next to each other

    Usually after the Spring Forward time change, AA changes flight times and we checked this yesterday. This is usually accompanied by an email from them.

    Imagine our surprise yesterday when, not only did the time AND plane type change, but that I had an assigned seat (2B) for a row that does not exist! The 737-800 starts with row 3. My wife was assigned a seat in Row 4. The affected flight is BOS to MIA. Our remaining connections were not affected.

    Have been on multiple calls with Customer Service staff and one very snippy supervisor and as it stands right now am waiting for a contact back from the "Seat Dept." who apparently don't work weekends. The flight is apparently full, so that obviously complicates things. An acceptable compromise is to find a seat somewhere on the flight so that at the least, we can arrive together in MIA.

    Am wondering if any of you have had similar issues and what your experience was to resolve them?

    The added stress comes, unfortunately, after a tough, emotional couple of weeks for us and certainly doesn't help.

    Thanks for any suggestions.
    April/May in Aruba - ahhh

  2. #2
    Senior Member hatteras's Avatar
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    Are you saying that you don't have a seat at all? Last year, my husband and I were traveling to Vancouver. He got bumped from first class and I didn't. He was placed somewhere in coach. I called United and was told that was all that was available. I ended up giving him my first class seat and I sat in coach because he needs more leg room. He arrived in Vancouver in a great mood but I was not a happy camper.

  3. #3
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    Try telling them that you booked First class long ago because one of you has a bad back and needs the extra room or something like that to make your point. I would insist that they find you a first class seat on a flight possibly on another airline. Perhaps give them the option of going a different routing, can you leave on the 15th on the first leg of your trip with a hotel voucher for the over night in Miami? Otherwise get a huge voucher to be used at another time for travel.
    happiness is going to Aruba with your adult kids because they still want to come with their parents

  4. #4
    Senior Member Arubalisa's Avatar
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    We have had this experience with Delta and unfortunately in our case, no matter how much cajoling, lamenting or otherwise, there were no options. The airline will not give you a seat they do not have.

    SINCE our experience with losing our seats, I have learned a lesson and now check seats nearly daily to insure that we do not lose what we had and if we do, as quickly as possible, am able to act on doing something about losing the seats.

    My best advice to you, and probably not doable, would be to change your dates of travel to dates where the airline has availability and is able to accommodate you together in first class.

  5. #5
    Senior Member cpjones's Avatar
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    From Logan.... the only good option for us is to continue with JetBlue..... have never had a disappointment. Sorry for your dilemma.

  6. #6
    Super Moderator Jacki's Avatar
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    Do they at least offer you a refund of the price difference in cases like this?
    Jacki ~ loving Aruba from NJ

  7. #7
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    Hi Jacki - haven't got that far and it's not an option I'm willing to offer up at this point- this weekend is notoriously tough to book (which is why we book so far in advance

  8. #8
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    Hi Randi - the 15th is not an option - my wife works for an accounting firm and leaving then is not possible

  9. #9
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    Hi hatteras- that's right - as I said I have a seat for 2B in a plane with no second row

  10. #10
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    Unfortunately for us - we can't book that far ahead with JetBlue and they are typically much higher for this particular weekend

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