For our flight (which was about six weeks ago now) they didn't start boarding until right about the time we were supposed to leave Aruba. We still made it to our destination on time. I heard other flights paging passengers over and over again. While we were in the customs line, a rep. from delta was going through the lines, looking for passengers that were on a flight that was close to time for departing, and pulling them ahead of all of us in line. From what I've read on this board, I believe that our departure day was near the beginning of all of the customs back-ups. They may have made some other adjustments by now. I truly hope they find a way to improve this situation, but with the new cuts that have just been enforced, it seems unlikely in the near future. If US customs doesn't get any better, I hope that the airlines will start opening up the check in lines before three hours before departure.