Okay so I travel all the time and know how to comparison shop like everyone else... I work for a company that is affiliated with the airlines. I choose not to fly interline anymore due to the chance of getting stuck somewhere.
I purchased tickets not that long ago for our trip in August. I shopped around and ended up purchasing the tickets with United. The flights were all operated by US Airway. I asked the United agent on the phone if I check in with United or US Air and she said United. I asked her this because by checking with United we each get two bags free international. If we had to check with US Air we have to pay 140 dollars for two bags a person (3 people). If we had to pay for the bags I would have just chose a Delta flight which has better flight times and cheaper international bag fees.
So now United just sent me new tickets and it says US Airways on the tickets. The prior tickets were United tickets. I called them and they said that now I would be checking in with US Air. So now we are going to have to pay up to 140-150 for our bags. They told me they'd do nothing for me to reimburse me for the money or waive the bag fees on US Air. I could have actually saved a little money now by purchasing the Delta tickets. I'm so mad because the customer service is so horrible.
Any ideas on what to do to take action?