Aruba Beach
Results 1 to 7 of 7
Like Tree1Likes
  • 1 Post By Arubalisa

Thread: Queen Beatrix airport rates high with customer satisfaction

  1. #1
    Aruba since 1979
    Moderator
    Andrea J.'s Avatar
    Join Date
    May 2007
    Posts
    29,931

    Queen Beatrix airport rates high with customer satisfaction

    Aruba Airport Authority Rated High in Customer Satisfaction

    Airlines May 5th, 2011
    No comments (RSS 2.0)

    As operator and manager of Aeropuerto Internacional Reina Beatrix, Aruba Airport Authority N.V. (AAA) deems it extremely important to periodically measure the level of satisfaction among its customers. For 3 years now, AAA has been performing Customer Satisfaction Surveys amongst arriving and departing passengers in order to measure the satisfaction level of passengers.
    The latest Customer Satisfaction Survey was performed in December 2010 over four days; 300 passengers participated. The survey was conducted during the busiest days and times, in order to have a better view on how the airport performed during peak capacity. Each process as rated by the respondents is analyzed and the most important processes such as Check-in, Immigration & Security, and Airport Terminal Facilities received very positive ratings.
    The above graph shows that most respondents experience the Check-in process and the Immigration & Security process as excellent. They were very positive about the Airport Terminal facilities, including the shop and food & beverage ranking them as excellent and very good.
    Passengers could also indicate what they considered as the most important process/item. When looking at these 10 most important items it can be seen that the highest rating received for this at Aeropuerto Internacional Reina Beatrix proves to be at a very satisfactory level.
    When comparing the averages of all the processes together with the survey results of January 2010, the overall satisfaction level amongst the respondents in relation to the airport facilities and processes varies between a “very good” to “excellent” level. Mrs. Barbara Brown, Business Unit Manager Terminal, responsible for the performance of this annual survey and the terminal facilities, is highly satisfied with these results. “This shows that at the Aruba Airport Authority N.V. we are doing things right and those passengers utilizing our airport facilities are very satisfied. It is our goal to maintain this level of service and to improve our processes even further there where needed.”
    Story courtesy of The Morning News

  2. #2
    Senior Member mmattalo's Avatar
    Join Date
    Aug 2009
    Posts
    290
    Andrea, are there any specific stats shared and any comparisons to other airports / location? Michael

  3. #3
    Aruba since 1979
    Moderator
    Andrea J.'s Avatar
    Join Date
    May 2007
    Posts
    29,931
    http://www.aruba.com/news/
    the article is here and at the bottom of the article is a chart.
    that gives more specificity of what the folks were asked about their satisfaction/dissatisfaction.

  4. #4
    Senior Member Arubalisa's Avatar
    Join Date
    May 2007
    Location
    Any Aruba beach...
    Posts
    13,177
    I still miss stepping off the plane and being literally smacked in the face by that hot hot wind!

  5. #5
    Senior Member Chadd's Avatar
    Join Date
    Oct 2008
    Location
    Arikok Antilla Natural pool
    Posts
    1,441
    Quote Originally Posted by Arubalisa View Post
    I still miss stepping off the plane and being literally smacked in the face by that hot hot wind!
    Sounds like Freeport. No jetway into the terminal, just some stairs wheeled up to the side of the airplane.

  6. #6
    Senior Member Arubalisa's Avatar
    Join Date
    May 2007
    Location
    Any Aruba beach...
    Posts
    13,177
    Quote Originally Posted by Chadd View Post
    Sounds like Freeport. No jetway into the terminal, just some stairs wheeled up to the side of the airplane.
    A little bit more of a tropical feel.

  7. #7
    Senior Member tavilas's Avatar
    Join Date
    Jul 2010
    Location
    Eagle Beach, California Lighthouse, Baby Beach
    Posts
    178
    Quote Originally Posted by Arubalisa View Post
    I still miss stepping off the plane and being literally smacked in the face by that hot hot wind!
    It was a great feeling I miss that too ....

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Search Engine Optimization by vBSEO